Ashutosh Kumar

Key Responsibilities:

• Respond promptly to customer inquiries via various channels including phone, email, and chat.
• Acknowledge and resolve customer complaints efficiently and professionally.
• Identify and escalate priority issues to the appropriate teams within the organization.
• Maintain a comprehensive understanding of our products or services to provide accurate information to customers.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Assist in creating and maintaining customer satisfaction surveys and feedback mechanisms.
• Collaborate with other departments to improve overall customer experience.
• Maintained excellent customer satisfaction and retention by delivering helpful, friendly and efficient customer service.