Ashutosh Kumar
Gaya,BR
Summary
Dynamic professional with 2.5+ years of experience in customer relationship management, operations, and business development. Skilled in banking operations support, client servicing, and process improvement, with proven expertise in resolving customer issues, improving operational efficiency, and driving business growth through effective relationship management. Proficient in data analysis, regulatory compliance, and financial reporting. Adept at working in fast-paced environments and achieving targets through customer-centric solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Wedmegood
07.2022 - 04.2023
- Managed client onboarding and operational support, ensuring seamless resolution of customer issues.
- Collaborated with cross-functional teams to improve service delivery and client satisfaction.
- Enhanced operational efficiency by implementing process improvement strategies.
- Developed expertise in customer data handling, reporting, and account management.
- Organized project timelines to improve workflow efficiency among teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Executive
SAVE Solutions
Gaya, India
01.2021 - 03.2022
- Assisted in customer acquisition and account servicing, maintaining strong client relationships.
- Supported teams by identifying opportunities for upselling and customer retention.
- Handled compliance-related documentation and ensured adherence to internal policies.
- Provided MIS reports and data analysis to management, improving decision-making processes.
- Adapted quickly to new technologies and processes, improving workflow efficiency.
Education
Bachelor Of Commerce -
Magadh University
Gaya, India03-2018
12th - English
BSEB
Gaya, India05-2014
10th - English
CBSE
01.2014
Skills
- Data Analytics
- Business Operations
- Data Visualization
- Tableau
- Excel
- Power BI
- Operations
- Time management
- Customer service
Certification
Data Analytics
Languages
English
Hindi
Timeline
Associate
Wedmegood
07.2022 - 04.2023
Executive
SAVE Solutions
01.2021 - 03.2022
10th - English
CBSE
Bachelor Of Commerce -
Magadh University
12th - English
BSEB
Hobbies and Interests
Cooking, Mobile Games, YouTube
Personal Information
- City: Gaya , Bihar
- Country: INDIA
Hobbies\
Solo Travelling
Cooking
Listening Podcast