Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

Ashutosh Kumar

Summary

Dynamic and analytical professional with over 9 years of expertise in the German language, actively pursuing opportunities in analysis, interpretation, translation, and language support. Proven ability to leverage knowledge with a growth-oriented mindset and exceptional problem-solving skills that drive excellence and contribute to organizational success. Extensive experience in customer service and risk data analysis includes engaging with clients to define analytical scopes and create insightful dashboards using advanced Excel techniques. Recognized for a strong track record in compliance, fraud detection, and operational excellence, complemented by a solid understanding of global sanctions lists and a commitment to effective teamwork.

Overview

19
19
years of professional experience
5
5
Certifications
1
1
Language

Work History

Fraud and Risk Analyst

Amazon India PVT LTD
07.2018 - Current
  • Examine German Amazon account data utilized on third-party websites for any transaction to detect potential fraud indicators and evaluate creditworthiness.
  • Perform thorough analysis of suspicious activities, including examination of transaction history, payment patterns, and customer data.
  • Coordinate with internal teams to mitigate fraud risks and enhance risk management practices.
  • Track emerging fraud trends, industry standards, and relevant regulatory requirements within German market
  • Execute comprehensive reviews of payment transactions to detect suspicious activities signaling potential money laundering, terrorist financing, or other financial crimes.
  • Applied data analytics to reveal patterns and discrepancies in transaction data.
  • Analyze customer and transaction data against global sanctions lists (e.g., OFAC, UN, EU/PEP) to detect potential matches.
  • Investigate and review customer documents and screening potential to ascertain lack of involvement in illegal activity
  • Monitor relevant AML and sanctions regulations and industry best practices
  • Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Developed and implemented machine learning algorithms to predict potential fraudulent behavior in realtime.
  • Collaborated with cross-functional teams to develop comprehensive fraud prevention plans.
  • Reduced fraud instances by implementing advanced data analysis techniques and monitoring patterns.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Established trusting relationships with stakeholders through transparent communication and diligent investigation efforts, fostering collaboration within the organization.
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.

Content Reviewer German Lang(Google YT Operations)

Concentrix Daksh PVT LTD
09.2017 - 07.2018
  • Reviewed and optimized German language content posts and videos on YouTube platform, maintaining compliance with policy guidelines.
  • Coordinated efforts with Google client to achieve exceptional service delivery.
  • Engaged in multiple calibration sessions with clients and precisely compiled comprehensive meeting minutes.
  • Supervised daily and weekly assessments of hurdles and dip checks for Tier 1 Admins.
  • Served as primary support for Tier 2 operations
  • Managing Tier 2 cases with quality assessments.
  • Conducted data analysis and compiled MIS reporting.
  • Generated comprehensive reports analyzing production and quality metrics of admins on a daily, weekly, and monthly basis
  • Managed operational activities, including policy development and Quality Check execution.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Served as a subject matter expert on specific topics or industries as needed, offering guidance to peers during the review process.

German Language Expert

Tata Business Support Services
01.2016 - 09.2017
  • Collaborated with Tourism industry, engaging clients through direct calls, emails, and chats.
  • Gathered and evaluated customer information
  • Resolved Visa-related issues through effective communication with multiple parties. Addressed hotel-related concerns in India by coordinating with relevant stakeholders.
  • Facilitated "Incredible India" campaign in Germany to enhance tourism in India.
  • Facilitated onboarding process for new team members
  • Areas of Expertise & Responsibilities

Data Process Executive

Omni Globe International
11.2006 - 07.2012
  • Created and maintained a catalogue of reports to support business operations. Developed Excel-based reports featuring validation processes and pivot tables for improved insights. Streamlined report documentation to provide actionable insights for operational efficiency.
  • Validated data consistency for processing requests from AT&T (Cingular) customers.
  • Evaluated customers' credit history following AT&T guidelines.
  • Direct quality control efforts and strategies to mitigate service problems, improve service reliability, and decrease expenses.
  • Answered online requests and completed interactions quickly to meet productivity goals.
  • Provided training and mentorship to team members, fostering a culture of learning and growth.
  • Led team meetings to discuss progress, address challenges, and adjust strategies as necessary.
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.

Education

Bachelors - German Language

Doon University
Dehradun, India
01-2015

Skills

Proficient in advanced Excel functions

Certification

Completed Preventing Money-Laundering for Global API and Apay training Module.

Disclaimer

I, hereby acknowledge that all the information given above is true to the best of my knowledge. Ashutosh Kumar

Timeline

Fraud and Risk Analyst

Amazon India PVT LTD
07.2018 - Current

Content Reviewer German Lang(Google YT Operations)

Concentrix Daksh PVT LTD
09.2017 - 07.2018

German Language Expert

Tata Business Support Services
01.2016 - 09.2017

Data Process Executive

Omni Globe International
11.2006 - 07.2012

Bachelors - German Language

Doon University

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