Ashutosh Kumar Sharma

• Led B2B & B2C Problem Management teams to analyze and resolve frequent service disruptions, enhancing customer experience.
• Audited incidents related to configuration, design, fiber issues, and created prioritized tracks for resolution.
• Conducted root cause analysis (RCA) for recurring outages and collaborated with field teams for corrective actions.
• Engaged with TAC-3/OEM for network-wide scope analysis and resolution.
• Developed MOPs & SOPs, corrected network deviations, and tracked closed issues to prevent recurrence.
• Automated repetitive tasks using Python scripts, reducing manual efforts.
• Managed change requests for implementing network fixes.

-Fault Management Team - Troubleshooting of Link related problems, Internet related Queries, Bandwidth utilization related (upload/download) problems of clients, Latency related Queries, Packet drop issue, Ping related Issues.

Ø Diagnose standard fault reports accurately through dialogue with the customer and remote access when available, where possible clear the problem, find a solution, avoiding a field engineering visit within agreed SLA time

Ø Incident Management of Trouble ticket in BMC Remedy Support System in case of any outage escalating it to the respective team for Managing the SLA to be as low as possible.

Ø Creation of MPLS-TP Tunnels and L2-VPN Pseudo wires on Ciena Switches to provide end to end service.

Ø Shifting and re-routing of live services.

Ø Troubleshooting and Testing of links while coordinating with Field Engineer and other teams.

-Fault Management Team - Troubleshooting of Link related problems, Internet related Queries, Bandwidth utilization related (upload/download) problems of clients, Latency related Queries, Packet drop issue, Ping related Issues.

Ø Diagnose standard fault reports accurately through dialogue with the customer and remote access when available, where possible clear the problem, find a solution, avoiding a field engineering visit within agreed SLA time

Ø Incident Management of Trouble ticket in BMC Remedy Support System in case of any outage escalating it to the respective team for Managing the SLA to be as low as possible.

Ø Creation of MPLS-TP Tunnels and L2-VPN Pseudo wires on Ciena Switches to provide end to end service.

Ø Shifting and re-routing of live services.

Ø Troubleshooting and Testing of links while coordinating with Field Engineer and other teams.

-Provisioning team – creating both B2C services(2g, 4g,5g,etc) and B2B l2vpn services.

-Migration Team- Offloading overutilized rings traffic to newly created stacks without affecting services.

In both above given teams worked on Ciena EPT network in which devices 3928,3930, 5160, 8700 were used.

Worked with MCP team providing them with the logic how currently provisioning is being done, how path is defined based on set of rules such as keeping utilization and shortest path available and so.

Was SPOC for Bihar and Jharkhand cirle for Ciena EPT for mobility services, while handling team of 5 people.