Summary
Overview
Work History
Education
Skills
Sample Receipt
Report Release
Lab Code
Investigations
Notes
Diagnosis Criteria
Intermediate Group Definition
Verified By
Affiliation
Sample Collection
Personal Information
Accomplishments
Timeline
Generic
ASHUTOSH MISRA

ASHUTOSH MISRA

BANGALORE

Summary

Dynamic Senior Service Delivery Manager with extensive experience at BT Eserv India Limited, excelling in telecom mediation and compliance management. Proven track record in leading successful customer migrations and enhancing operational readiness. Strong communicator and strategic leader, adept at driving continuous improvement and fostering team performance in high-pressure environments.

Overview

23
23
years of professional experience

Work History

Senior Service Delivery Manager

BT Eserv India Limited
Bangalore
11.2017 - Current

· Accountable for delivering and shaping Dev-Ops Team for EE_OCS strategy to enable the achievement of the business Goals.

· To Lead Customer migration and operations team assusirng smooth migration seamless to end user across all programs in EE_Consumer Mobile.

· Own and deliver strategic OCS solution choices that underpin EE-consumer Mobile transformation strategy.

· Leadership of the EE-OCS-Mobile Operations: develop and motivate an experienced Dev-ops team

· Customer and Product Migrations

· Compliance to Business Deliveries.

· Assuring OCS platform Operational readiness and stability.

· Compliance to Security and BT-Standard processes and industry audits like LRQA,KPMG etc.

Tech Manager (Production)

TECH Mahindra
MILTON KEYNES
07.2006 - 10.2017
  • Title: GB-BT-FUSION, Fusion Works Support and ONM Support
    Period: Jul’07-Present
    Client: British Telecom
    Team Size: 12
    Environments: HP UX/ Oracle 10 G/ DSD, SQL Plus and Quality Center
    Description: Single software architecture(Telecom Mediation COTS) that allows Communication Service Provider
    (CSP) to collect comprehensive usage data from value-added services across diverse networks like Wireless (Wi-Fi &
    GSM), Wire Line (PSTN & ISDN) and Packet Switched (VOIP) & enabled CSPs to accelerate pace at which new value-
    added services were defined and introduced into market.
    Responsibilities:
     Interfacing with client, dev-. Ops. lead, release manager and delivery manager
     Acting as ‘SPOC’ and monitoring complete service operations for project
     Assessing E2E interface architecture draft for upstream / downstream and reference data
     Heading activities related to circulation of E2E interface architecture, evaluation of sanity testing, organization of
    knowledge sharing, coordination with client / onshore team, other

Senior Project Engineer

Wipro Technologies
Bangalore
08.2004 - 07.2006
  • Title: OPENET –Mediation
    Period: Jul’06-Jun’07
    Client: OPENET
    Environments: HP UX/ Oracle 10 G/ DSD, SQL Plus and Quality Center
    Description: BT had selected OPENET as their partner to deploy their voice and data mediation platform. BT released
    7.3.1 & 7.2.2 in production. The OPENET mediation system was a product from OPENET Telecom. OPENET Telecom’s
    flagship product Fusion works was high performance convergent mediation platform. It’s an intelligent, multi-threaded
    and rule-based engine. It collects from any device in network, regardless of vendor and technology. This mediation
    was a single platform that could manage network type / batch file / real time stream from single software vendor.
    Responsibilities:
     Performed studies on HLDs and LLD s
     Drafted high level test case and tractability matrix
     Ensured opening of change request in order to facilitate code review in coordination with Designer for issuance of
    design intent
    Title: Nortel GNTS (OTM)
    Period: Aug’04-Jul’06
    Client: NORTEL Networks
    Environments: Windows 2000 Server/ Nortel Web Ex and Ethereal
    Responsibilities:
     Performed regression testing for telecom billing and traffic modules of OTM 2.20.78 and TM 3.0
     Headed activities related to testing of product, development of remote login session, remote logging into OTM
    server & client, patch installation configuration, other
     Rendered level-3 technical assistance to Customers for TAC ticket raised from distributor techs. related to GA
    releases (2.20.78 & 2.10.56) of Optivity Telephony Manager (OTM)

Team Lead

HP Pavillion
Bangalore
12.2003 - 08.2004
  • Hardware and networking Tech support team lead.

Tech Support Engineer

DELL
BANGALORE
04.2002 - 12.2003
  • Tech Support

Education

Bachelor of Engineering -

BAMU
INDIA
06-2001

Skills

Telecom Mediation hands-on

Telecom Billing Design and consultancy

  • Service delivery management
  • DevOps practices
  • Customer migration
  • Compliance management
  • Operational readiness
  • Project management
  • Risk assessment
  • Stakeholder engagement
  • Technical support
  • Effective communication
  • Conflict resolution
  • Continuous improvement
  • Scheduling and calendar management
  • Supply management
  • Technology integration
  • Business administration
  • Workflow management
  • Supply distribution
  • Office automation
  • Department leadership
  • Task prioritization
  • Policy management
  • Self motivation
  • Document management
  • End point configurations
  • Interpersonal skills
  • Sensitive document disposal
  • Operational standards development
  • Service level agreements
  • Budget management
  • Proficient in [software]
  • Credit and collections
  • Interpersonal communication
  • Communications management
  • Inventory control
  • Record keeping
  • Problem-solving abilities
  • Document review
  • ITIL framework
  • Payroll oversight
  • Vendor relationships
  • Service level agreement management
  • Team leadership
  • Process optimization
  • Performance monitoring

Sample Receipt

01/30/25, 09:03

Report Release

01/30/25, 09:03

Lab Code

252478

Investigations

Biochemistry, 103.1, mg/dL, 0.4, 4.3, Optimal-

Notes

  • Triglyceride level changes acutely & temporarily because of previous night's diet, fasting/non-fasting state & changes in the blood sugar level.
  • Certain medications can influence your triglyceride levels. These include some blood pressure medicines, corticosteroids, antipsychotics, isotretinoin, HIV treatments, and estrogen.

Diagnosis Criteria

  • Symptoms of diabetes plus casual (random) plasma/serum glucose concentration ≥200 mg/dL (11.1 mmol/L).
  • FPG (fasting plasma glucose) ≥126 mg/dL (7.0 mmol/L).
  • Two-hour PG (postload glucose) ≥200 mg/dL (11.1 mmol/L) during an OGTT.
  • HbA1C of >6.5%.

Intermediate Group Definition

FPG levels >110 mg/dL but 140 mg/dL but

Verified By

Dr. Nidhi Awasthi, MD Pathology, KGMU

Affiliation

Self

Sample Collection

01/30/25, 11:43, 09:03

Personal Information

  • Age: 46
  • Gender: Male

Accomplishments

  • Several organization level recognition and certs.
  • ITIL V3

Timeline

Senior Service Delivery Manager

BT Eserv India Limited
11.2017 - Current

Tech Manager (Production)

TECH Mahindra
07.2006 - 10.2017

Senior Project Engineer

Wipro Technologies
08.2004 - 07.2006

Team Lead

HP Pavillion
12.2003 - 08.2004

Tech Support Engineer

DELL
04.2002 - 12.2003

Bachelor of Engineering -

BAMU
ASHUTOSH MISRA