Ashutosh Panda

• Project and Client Engagements
Industry - Automobiles | BFSI | Pharma
Region: APAC
Tool: JIRA , Postman

• Handling Critical Enterprise accounts with having high degree of complexity.

• Project Timeline, Resource Management, Risk Identification and Mitigation.
• Led team of specialists, developers, and consultants to ensure project success
• Customized and configured CRM systems to align with client business processes
• Conducted quality assurance checks, ensuring bug free CRM implementations
• Organized client team training and oversaw system integration
• Managed ongoing post implementation support and contributed to CRM software improvement.
• Developed and initiated projects, managed costs, and monitored performance

• Project and Client Engagements
  Region: APAC
  CRM Implementation
  Industry: BFSI | Manufacturing | Edtech
  Project Management: RocketLane
  Ticketing Tool: Zoho
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Develop roadmaps and manage projects for short term and long-term work, manage prioritizations and monitor the work to meet objectives
• Executing the implementation plan and make the customer live within the promised time frame
• Tracking key metrics and KPI's related to implementation success
• Conducting Kick off meetings with new clients to review expectations and to create a written product implementation with milestones, deliverables, SLA's, and KPI's
• Understanding the customer's business requirements and devising appropriate solutions using Leadsquared
• Maintaining the Project status on the Rocket Lane and ticketing tool for initiating requests on Zoho
• Working with Sales, Customer Success teams to ensure the understanding of any customizations done or unique needs served for the client
• Work closely with Product Development team to share client feedback for post implementation reviews
• Handled Incident and Problem management to make sure the issues in an efficient method

• Project and Client Engagements
  Industry - Pharmaceuticals / Healthcare
  Region: NA and EMEA
  Client Engagement: Johnson and Johnson
  Tool: NetSuite Oracle, MTM (Microsoft Test Manager)
• Drive system configuration and deployment activities across multiple engagements
• Successfully gearing multiple activities in the SDLC cycle like requirement gathering, analysis, documentation of functional, Business, and technical requirements
• Conceptualize and formulate best of breed solutions in close collaboration with the business that effectively address key implementation objectives within the bounds of scope, schedule, and effort
• Build and foster internal consulting capability within the implementation team
• Engage with the business team to define solutions to address key implementation objectives
• Drive weekly engagement with clients & help them map their current business processes with solutions and implement the same
• Testing new feature rollouts on customer environment, performing sanity and publishing test results after thorough testing to ensure a stable workflow.

• Leads management and maintaining sales record
• Developing pipelines to achieve the sales target for the organization
• Providing feedbacks to the management for the marketing strategies through sales activity
• Preparing diverse status reports, including team activities, closures, follow-up, and adherence to goals
• Establish and maintain current client and potential client relationships.