Ashutosh Pandey
Indore
Summary
Results-driven Customer Success Manager with over 3 years of experience in Customer Success which are SAAS based companies with up to $700M in revenue and 3,500 employees. Proven Track record of consistently exceeding quotas, developing and maintaining strong client relationships, and providing superior client service.
Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bon-Ton
Indore
03.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Success Manager
Maltar Services
Indore
04.2021 - 03.2022
- Consistently been a top 10% performer at RingLead (annually)
- Conduct Quarterly Business Reviews (QBRs)
- I lead the CS India team with 3 other reps for managing $2M book of business
- Work with - CEOs CIOs CTOs COOs Managing Partners, Presidents, Vice Presidents, and business owners
- Responsible for training all new hires, I personally designed a training program for onboard reps after their initial training for my team
- Act as a mentor, helping colleagues close deals and settle disputes
- Expert in conducting video meetings via Microsoft Teams, Webex, Clearslide, JoinMe, and Zoom.
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Provided guidance and support to sales consultants on customer service techniques and sales strategies.
- Developed and maintained relationships with key clients to ensure repeat business.
Benefits Concierge
Teleperformance India
On-site
04.2019 - 03.2020
- Manage 1.2-million-dollar book of business
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Managed customer inquiries and complaints in a professional manner.
Education
Bachelor of Journalism - Journalism And Mass Communication
Devi Ahilya Vishvavidyalaya
Indore05.2021
Skills
- Client Relations
- Strategic Planning
- Research and Due Diligence
- Customer Relations
- Sales Proficiency
- Team Building
- Revenue Growth
- Customer Retention
- MS Excel
- Teamwork
- Multi-chain communication
- Google office tools
- Ad Servers
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Customer Service Representative
Bon-Ton
03.2022 - 09.2023
Customer Success Manager
Maltar Services
04.2021 - 03.2022
Benefits Concierge
Teleperformance India
04.2019 - 03.2020
Bachelor of Journalism - Journalism And Mass Communication
Devi Ahilya Vishvavidyalaya
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