Ashutosh Pandey
Kanpur
Summary
I am looking for an opportunity as an Incident Manager where I can apply expertise in problem identification & resolution along with excellent communication & customer service skills towards providing superior services at all times. Multitasking Incident Manager with a background in remediation planning and execution. A determined employee with over 3 Plus years of successfully handling high priority incidents and finding ways to limit impact. Committed to remaining poised and calm in high pressure situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Engineer
HCL Technologies
03.2021 - 11.2024
- Dedicated with a proven track record of success spanning over 3 plus years of experience in Western union project Experienced in leading incident management and providing technical support in fast-paced environments. Committed to ensuring operational stability and resilience while delivering top-notch customer support. Excited to bring expertise to a new team and contribute to the success of a renowned firm.
- Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Ensured compliance with industry standards by staying up-to-date on best practices in incident management methodologies.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
Education
BTech - Electrical And Electronics Engineer
BBDNIIT
Lucknow09.2020
Skills
SKILL HIGHLIGHT-:
- ITIL Knowledge
- Service Management
- Root Cause Analysis
- Problem-solving abilities
TECHNICAL SKILLS-:
- Omniture, ServiceNow, Quantum Metrices
- DYNATRACE, Jira, Python,
- Amplitude, Confluence, SplunkCloud , GIT
- Amazon work space, MySql, Linux
- AWS Cloud Practitioner
Certification
- Splunk Training from Great learning
- MYSQL from Udemy
- GENAI From percipio
- Linux From Udemy
- Python From Udemy
Languages
Hindi
English
Timeline
Software Engineer
HCL Technologies
03.2021 - 11.2024
BTech - Electrical And Electronics Engineer
BBDNIIT
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