Ashutosh Pandey
Quality Analyst
Summary
Quality analyst with a strong track record in improving product reliability and process efficiency, resulting in enhanced customer satisfaction. Expertise in Amadeus and Travelport platforms, with skills in root cause analysis, defect tracking, and corrective action planning. Experienced in leading cross-functional teams and mentoring new hires, delivering reports that inform strategic decisions. Currently enhancing knowledge in quality and business quality management at Aionos.
Overview
6
6
years of professional experience
Work History
Senior Associate - Quality
AIonOS India Pvt Ltd
09.2025 - Current
- Leading quality operations for IndiGo process to ensure compliance with industry standards and client expectations.
- Overerseeing business quality (bq) metrics dashboards and performance analytics to pinpoint improvement opportunities.
- Conducting Root Cause Analysis (RCA) and implementing corrective actions to minimize recurring issues.
- Leading team management initiatives, coaching associates to enhance accuracy and service delivery.
- Collaborating with stakeholders to streamline workflows and optimize quality assurance frameworks.
Quality Analyst
IGT Solutions
06.2024 - 09.2025
- Provided deep-dive reports and analytics to senior management, guiding strategic decisions on process enhancements and risk mitigation.
- Developed and implemented defect tracking and reporting systems, significantly improving early detection and resolution rates.
- Delivered hands-on training and mentorship for junior team members, elevating overall departmental knowledge and performance.
- Played a pivotal role in corrective action planning, partnering with senior stakeholders to address recurring quality challenges.
- Presented quality findings and improvement strategies in client meetings, reinforcing company reputation for excellence.
Subject Matter Expert
IGT Solutions
04.2022 - 05.2024
- Managed large-scale operational assessments, delegating tasks to optimize departmental productivity and minimize delays.
- Collaborated in the rollout of new product features, analyzing market needs and recommending solutions for a competitive edge.
- Organized and facilitated key client updates, fostering long-term relationships and trust.
- Provided process expertise to cross-functional teams, supporting smooth transitions and technical onboarding.
Process Associate
IGT Solutions
11.2020 - 03.2022
- Verified high-value customer data and eligibility, ensuring flawless refund processes in adherence with company standards.
- Trained multiple new hires in complex back-office and support functions, raising accuracy and service levels across the team.
- Resolved customer complaints promptly, ensuring satisfaction and compliance.
Education
Bachelor of Commerce - undefined
08-2019
Skills
Planning corrective actions
Tracking defects and resolutions
Identifying root causes
Managing teams
Providing feedback and coaching
Ensuring quality assurance
Analyzing data
Conducting audits
Timeline
Senior Associate - Quality - AIonOS India Pvt Ltd
09.2025 - Current
Quality Analyst - IGT Solutions
06.2024 - 09.2025
Subject Matter Expert - IGT Solutions
04.2022 - 05.2024
Process Associate - IGT Solutions
11.2020 - 03.2022
University of Delhi - Bachelor of Commerce,