ASHUTOSH PASUPALAK
Bhubaneswar
Summary
Experienced professional with 18.5 years in business development, process optimization, automation, and strategic planning. Skilled in project management, data analysis, and investment decision-making. Seeking a career advancement opportunity with a reputable organization that values talent, hard work, and results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
AVP– Branch Monitoring Unit
INDUSIND BANK LTD
05.2019 - Current
- Actively involved in team management, responsible for internal audit and monitoring operations, risk mitigation for 14 branches while supporting the Internal Audit Department for compliance issues
- Providing guidance in auditing & nil out of sync issues between two applications
- Managing the implementation of risk management process covering policies, strategies, tools, techniques, Value at Risk, Stress Testing, Scenario Analysis and other risk measures
- Monitoring the process & ensure operation effectively in the best interests of the company's stakeholders
- Managing all administrative & official activities while maintaining healthy work environment & discipline
- Identifying the process lapses / transactions with non-adherence to the policy for presentation to the Senior Management
- Leading efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence in compliance with the policies and rules
Regional Operations Executive – Branch Monitoring
BANDHAN BANK LTD
05.2018 - 04.2019
- Responsible for internal audit and monitoring operations for 14 branches while supporting the Internal Audit Department for compliance issues
- Providing guidance in auditing & nil out of sync issues between two applications
- Managing the implementation of risk management process covering policies, strategies, tools, techniques, Scenario Analysis and other risk measures
- Monitoring the process & ensure operation effectively in the best interests of the company's stakeholders
- Working at Grievance Redressal team Head Office for Customer complaint management at bank level
- Monitoring Complaints at bank level and providing the solutions at defined TAT
- Provide end-to-end solutions to customers for the complaints received through Branches / PNO / BO / CEPD – RBI, INGRA
- Implementing processes to cover Regulatory/Statutory Compliance, Operational Risk, Process efficacy, Operational convenience so as to ensure Consistent and Superior Customer Experience
- Collaborating with product team and relevant stakeholders towards identifying, building and strengthening measurement metrics for key programs and focus areas for business segment including gap analysis
- Coordinating with Technology, Innovation, Product and centralized Operation teams to come up with state of the art processes using cutting edge Technology
- Responsible for reducing costs and improving productivity through removal of duplication, unproductive tasks in processes and through automation of manual activities
- Identify KRI, create RCA and develop risk mitigants for all processes & activities across Unit
- Well-versed with the functions of banking software – FlS for day to day banking operations
Branch Operations Manager – Retail Banking
JANA SMALL FINANCE BANK LTD
02.2016 - 05.2018
- Worked with Collection Team for dealing with OD PAR customer queries related to Small Batch Loans
- Well-versed with the functions of banking software – Flexcube-11.6.1 for day to day banking operations
- Exposure towards KYC of Small Batch Loans for better relationship pillar with customer
- Provide end-to-end solutions to customers; reduce PAR Accounts
- Worked with UAT – FOS liability Project for Account Onboarding & CBS-Banking Liability module for implementation in Proposed small Finance Bank
- Recognized by Top Management as EXEMPLER for contribution in Process Re-engineering and Innovation
Manager– Service – Retail Banking
KOTAK MAHINDRA BANKLIMITED
03.2013 - 01.2016
- Actively involved in team management, which involves implementing KMBL processes to leverage maximum efficiency from the team, responsible for internal audit and looking Process audit & quality through CRM
- Worked with Branch front desk for dealing with customer queries related to savings and current accounts
- Expertise in areas of cash desk, clearing desk, Remittance desk, Forex & Trade desk Currency Chest management
- Exposure towards KYC of Savings & Current account for better relationship pillar with customer
- Provide end-to-end solutions to customers; reduce waiting time, monitoring in-house sales team thereby effecting maximum resource utilization and highest level of customer satisfaction
- Monitoring the process & ensure operation effectively in the best interests of the company's stakeholders
- Leading efforts in developing & executing best practices & SOP targeting at organizational excellence in compliance with the policies and rules
- Identify, research, analyze & market products while evaluating the business and realizing its full potential by using tools such as marketing, sales, information management & customer service
Branch Operation Head – Retail Banking
AXIS BANK LIMITED
12.2011 - 02.2013
- Expertise in areas of cash desk, clearing desk, Remittance desk, Forex & Trade desk Currency Chest management
- Well versed with the functions of banking software – WEB FINACLE-10 for day to day banking operations
- Exposure to the CMS –Profound software for Cash collection and clearing operation of CMS clients
- Exposure to the ATPAR software for authorizing the instruments of dividend warrants, centralized cheques
- Exposure to the Single Sign On software for quick resolution to customer queries for the collections of CMS clients
- Exposure towards KYC of Savings & Current account for better relationship pillar with customer
- Provide end-to-end retail solutions to customers; reduce waiting time, monitoring in-house sales team thereby effecting maximum resource utilization and highest level of customer satisfaction
- Monitoring the process & ensure operation effectively in the best interests of the company's stakeholders
Regional Risk Manager – Retail Banking
ICICI BANK LIMITED
10.2006 - 12.2011
- Actively involved in team management, responsible for internal audit and monitoring risk for 9 branches while supporting the Internal Audit Department for compliance issues and looking after SOAX audit & quality through FCRM
- Providing guidance in auditing & nil out of sync issues between two applications
- Managing the implementation of risk management process covering policies, strategies, tools, techniques, Value at Risk, Stress Testing, Scenario Analysis and other risk measures
- Monitoring the process & ensure operation effectively in the best interests of the company's stakeholders
- Managing all administrative & official activities while maintaining healthy work environment & discipline
- Identifying the process lapses / transactions with non-adherence to the policy for presentation to the Senior Management
- Maintain timely MIS & database reflecting the trends & developments of the company regarding business compliance, vendor reconciliation, etc for budgetary & strategic review to enhance the business of the company
- Worked with Branch front desk for dealing with customer queries related to savings and current accounts
- Expertise in areas of cash desk, clearing desk, Remittance desk, Forex & Trade desk Currency Chest management during the Responsibility of Customer Service Manager
- Well versed with the functions of banking software – FINACLE-7.0 for day to day banking operations
Business Executive
ING VYSYA FINANCIAL SERVICES PRIVATE LIMITED
07.2005 - 11.2005
- Handling the Team of 8 people for driving the CASA business of the branch
- Customer service for branch walk-in Customer
- Selling the third party products to the customer for fee generation
- Catalyst for business development of the branch
Education
Master of Business Administration - Marketing and HR
Regional College of Management
Bhubaneswar01.2005
Bachelor of Business Administration Honors - Marketing
College of Business Administration
Berhampur01.2003
Skills
- Risk Analysis Expertise
- Banking Processes Management
- Risk Assessment Operations
- Team Leadership
- Client Relations Management
- Operational Audit
- Regulatory Compliance
- Business Intelligence
- Analytical Financial Reporting
- Operational Process Improvement
- Effective Issue Handling
- Policy/program development
Certification
NCDO Certified for DP Ops transactions
Languages
- Hindi
- English
- Oriya
References
Available on Request
Personal Information
Date of Birth: 07/12/83
Timeline
AVP– Branch Monitoring Unit
INDUSIND BANK LTD
05.2019 - Current
Regional Operations Executive – Branch Monitoring
BANDHAN BANK LTD
05.2018 - 04.2019
Branch Operations Manager – Retail Banking
JANA SMALL FINANCE BANK LTD
02.2016 - 05.2018
Manager– Service – Retail Banking
KOTAK MAHINDRA BANKLIMITED
03.2013 - 01.2016
Branch Operation Head – Retail Banking
AXIS BANK LIMITED
12.2011 - 02.2013
Regional Risk Manager – Retail Banking
ICICI BANK LIMITED
10.2006 - 12.2011
Business Executive
ING VYSYA FINANCIAL SERVICES PRIVATE LIMITED
07.2005 - 11.2005
Master of Business Administration - Marketing and HR
Regional College of Management
Bachelor of Business Administration Honors - Marketing
College of Business Administration
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