Ashutosh Patil
Panvel
Summary
Results-driven Agile Technical Support Engineer with expertise in delivering exceptional service through various channels including phone, email, and remote desktop systems. Proven track record in resolving technical issues efficiently to ensure business continuity and enhance operational throughput. Skilled in managing company-wide technical health and maintaining technological integrity. Committed to continuous learning and professional growth within a dynamic organization.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Endimension Technology Private Limited
MBP Mahape
05.2024 - Current
- Resolved customer issues by diagnosing technical problems and providing effective troubleshooting.
- Delivered training sessions to Radiologists, imaging center staff, and administration personnel.
- Executed TELE-CMI initiatives to enhance communication with clients.
- Provided remote support for various computer types, including routers and printers.
- Maintained comprehensive data records for accuracy and easy access.
- Configured and troubleshot routers, switches, and wireless access points for optimal performance.
- Delivered PACS and tele-support services to improve client operations.
- Offered L1/L2 network support for LAN/WAN environments to ensure stable connectivity.
- handled 1500+ client & customers
Technical Support Engineer
Deepak Fertilizers and Petrochemicals Corporation Limited
03.2023 - 05.2024
- Infrastructure, including routers, switches, and firewalls, resulting in a secure and efficient IT environment.
- Resolved complex technical issues and provided timely support to end-users, minimizing downtime, and improving productivity.
- Collaborated with cross-functional teams to assess, plan, and execute IT projects, ensuring alignment with business objectives and delivering successful outcomes.
- Managed and monitored IT systems and applications to ensure optimal performance and identify potential security vulnerabilities.
- Provided technical support to customers in resolving hardware and software issues through phone, email, and remote desktop support.
- Diagnosed and troubleshooting network connectivity problems, identifying, and resolving any issues with routers, switches, and firewalls.
- Implemented system upgrades and patches, ensuring compatibility with existing infrastructure and opt
Software Support Engineer
MGM HOSPITAL KAMOTHE
Kamothe
09.2020 - 02.2023
- Software defects, ensuring product quality and customer satisfaction.
- Conducted in-depth problem analysis and debugging, utilizing various diagnostic tools and techniques to quickly identify root causes and implement effective solutions.
- Developed and maintained product documentation, including user manuals and knowledge base articles, to improve self-service support options for clients.
- Acted as a liaison between customers and the product development teams, effectively communicating customer needs, requirements, and feedback for future software enhancements and updates.
- Successfully resolved technical issues for hospital staff, including troubleshooting computer hardware and software problems in a timely manner.
- Implemented and maintained computer networks, ensuring a secure and reliable internet connection for the hospital.
- Provided training and support to hospital staff on using various software applications and technologies, increasing overall user proficiency and productivity.
Education
B. SC. - Information Technology
MGM College of Computerscience & Information Technology
Panvel, Maharashtra06.2022
HSC -
Navyug Vidyapeeth Trust
Mahad, Maharashtra02.2018
SSC -
St.Joseph High School
Panvel, Maharashtra03.2016
Skills
- Technical proficiency in SAP and MS Office 365
- System upgrades and hardware configuration
- Network troubleshooting and configuration
- Remote support and access tools
- Communication skills
- Problem-solving expertise
- Documentation proficiency
- Team collaboration and adaptability
- Time management strategies
- Continuous learning mindset
- IT service management (ticket management)
- ManageEngine knowledge
- PACS support and data maintenance
- Asset management
Disclaimer
I hereby declare that all the above given information is correct up to my knowledge and belief,
Ashutosh Patil
Timeline
Technical Support Engineer
Endimension Technology Private Limited
05.2024 - Current
Technical Support Engineer
Deepak Fertilizers and Petrochemicals Corporation Limited
03.2023 - 05.2024
Software Support Engineer
MGM HOSPITAL KAMOTHE
09.2020 - 02.2023
B. SC. - Information Technology
MGM College of Computerscience & Information Technology
HSC -
Navyug Vidyapeeth Trust
SSC -
St.Joseph High School