Ashutosh Prabhakar Gaikwad
Food & Beverage Professional
Mumbai,Maharashtra
Summary
Experienced hospitality professional with expertise in premium table service, strategic upselling, and event operations. Proven track record in maintaining high guest satisfaction and service excellence across diverse dining environments. Seeking to leverage skills in guest communication and service flow coordination in a leadership role within the hospitality industry.
Overview
7
7
years of professional experience
Work History
Captain
Otoki Restaurant
Colaba, Mumbai
04.2026 - Current
- Delivered high-end guest service in a fine-dining environment
- Managed daily operations and ensured smooth service flow
- Coordinated with kitchen/ bar for timely orders
- Handled guest requests and complaints professionally
- Maintained hygiene and service standards
Senior Steward
Mehefil inn Hotel
Amravati
12.2024 - 01.2026
- Delivered excellent guest service and maintained fine-dining standards
- Managed guest queries and ensured satisfaction
- Coordinated with kitchen/ bar for smooth service flow
- Supervised and trained junior staff
- Maintained hygiene, cleanliness, and service quality
- Assisted in daily operations and team coordination
Server
AC Marriott Hotel
Dublin, Ohio
10.2023 - 10.2024
- Maintained 95% guest satisfaction through excellent service
- Increased beverage sales by 15% via strategic upselling
- Handled $2,500+ daily transactions with 100% billing accuracy
- Trained and mentored new staff on service standards
Assistant Steward
Gauri Inn Hotel
Amravati
06.2022 - 03.2023
- Managed daily operations for 30-40 covers in an 80-seat establishment; reduced table turnover by 20%.
- Resolved guest complaints with 90%+ positive resolution rate; processed ₹15,000-20,000 daily with zero errors
F&B Associate
Hilton Hotel
Mumbai
01.2019 - 05.2019
- Assisted in banquet setup and service for 15-20 monthly events (50-300 guests).
- Managed buffet, plated meal, and beverage service as per Hilton standards.
- Coordinated with kitchen and service teams to ensure smooth event operations.
- Maintained banquet equipment and supported event breakdown.
Education
Executive MBA - Operations Management, Production Planning, Supply Chain Management
DY Patil University
10.2025
Bachelor's Degree - Food & Beverage Service, Hotel Operations, Guest Relations, Revenue Management
ITM- Oshiwara Andheri
04.2022
Skills
- Micros POS
- Fidelio PMS
- Galileo GDS
- MS Office Suite
- HACCP
- Hygiene & Food Safety Compliance
- Marriott Brand Standards
- Hilton HEART
- Fine Dining Service
- Banquet & Event Management
- Menu Knowledge
- Wine & Beverage Pairing
Accomplishments
- Revenue Growth
- Operational Efficiency
- Service Excellence
- Team Development
- Fine Dining Service Standards
- Upselling & Sales Techniques
- Team Leadership & Supervision
Operational Skills
Micros POS, Fidelio PMS, Galileo GDS, MS Office Suite, HACCP, Hygiene & Food Safety Compliance, Marriott Brand Standards, Hilton HEART, Fine Dining Service, Banquet & Event Management, Menu Knowledge, Wine & Beverage Pairing
Timeline
Captain
Otoki Restaurant
04.2026 - Current
Senior Steward
Mehefil inn Hotel
12.2024 - 01.2026
Server
AC Marriott Hotel
10.2023 - 10.2024
Assistant Steward
Gauri Inn Hotel
06.2022 - 03.2023
F&B Associate
Hilton Hotel
01.2019 - 05.2019
Executive MBA - Operations Management, Production Planning, Supply Chain Management
DY Patil University
Bachelor's Degree - Food & Beverage Service, Hotel Operations, Guest Relations, Revenue Management
ITM- Oshiwara Andheri