Hi, I’m
Ashutosh Pradhan
Bhopal
Summary
Dynamic Business Manager with a proven track record in increasing revenue and enhancing customer satisfaction. Expertise in stakeholder management and negotiation, turning challenges into growth opportunities. Strong skills in client retention and strategic account management, consistently surpassing corporate goals.
Overview
9
years of professional experience
Work History
Self EmployeedBhopal
Independent Consultant
11.2023 - 12.2024
Job overview
- Conducted events online and at individual homes to promote products.
- Placed orders for customer purchases and personal inventory to maintain consistent stock.
InfobeansPune
Customer Success Specialist
07.2023 - 11.2023
Job overview
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Devised and delivered technical presentations explaining options to customers and prospective customers.
- Created resources such as FAQ documents and user guides for customers.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Developed innovative ways to increase customer satisfaction levels by implementing new processes.
EBSCONew Delhi
Business Manager - Renewals
01.2020 - 12.2022
Job overview
- Implementing consultative selling techniques to secure high-value accounts for IEEE, focusing on understanding customer needs, and providing effective solutions.
- Strategizing to reduce client churn rate, thereby fostering better revenue growth for the organization.
- Regularly profiling customers to gauge their market position enables efficient resource alignment, which supports clients in achieving their desired outcomes.
- Addressing the success gap through continuous training, demonstrations, webinars, and resource optimization tips to enhance customer satisfaction.
- Proactively contacting customers at the onset of issues to resolve them promptly, and prevent escalation.
- Strengthening customer relationships through a proactive and collaborative approach to managing their needs.
- Developing forecasts and allocating resources to capitalize on the most valuable opportunities.
- Maintaining a high level of industry standards and trend awareness to serve clients better.
- Increasing profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
PurpleDocsNagpur
Associate Business Development Manager
05.2017 - 04.2018
Job overview
- Collaborated with marketing teams on promotional campaigns targeting specific audiences.
- Developed marketing strategies based on corporate objectives and market trends.
- Managed the preparation of proposals, presentations, and contracts to support business development activities.
- Conducted research to determine ideal markets for products and services.
- Generated qualified leads by leveraging digital channels, including email campaigns and social media platforms.
- Facilitated communication between internal teams and external stakeholders throughout the sales process.
SpacewoodNagpur
Sales Executive
12.2015 - 05.2017
Job overview
- Identified new potential markets and developed plans for targeting them.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Identified customer needs by asking questions and advising on the best solutions.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
Education
IBSPune
MBA from Marketing
06-2014
Hislop CollegeNagpur
Bachelor of Commerce from Computer Application
04-2012
Skills
- Stakeholder management
- Customer retention
- Business Development
- Business development
- Strategic negotiation
- Client engagement
Accomplishments
- Achieved $1.12M with growth rate 12% over the base.
- Established operation center and driven sales $10K>250K.
- Major client acquisition - Amazon,Pepperfy,Flipkart.
- Star performer and best client support award.
Affiliations
- Gardening
- Reading Self-Help Titles
- Cultural Engagement
- Travel & Exploration
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Independent Consultant
Self Employeed
11.2023 - 12.2024
Customer Success Specialist
Infobeans
07.2023 - 11.2023
Business Manager - Renewals
EBSCO
01.2020 - 12.2022
Associate Business Development Manager
PurpleDocs
05.2017 - 04.2018
Sales Executive
Spacewood
12.2015 - 05.2017
IBS
MBA from Marketing
Hislop College
Bachelor of Commerce from Computer Application
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