Ashutosh Ranjan Singh
Noida
Summary
I am a qualified and professional IT Engineer, dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
6
6
years of professional experience
4022
4022
years of post-secondary education
1
1
Certification
Work History
Infrastructure Admin L1
Qualfon Advance Technology Private Ltd.
08.2022 - Current
- Responsible for handling all kinds of technical issues that an employee/client may face in their day-to-day work applications like VPN, Windows, Office, Password resets, network, server Etc.
- Software Installation for global users includes - MS Office, Adobe, and homegrown software.
- Working on Remote tool(s)- Bomgar
- Creating accounts for internal & external users assigning the Security groups & Distribution groups.
- Allowing access to folders, Wi-Fi, licenses, etc.
- Work on Intune.
- Work on Azure Active Directory for a password reset, policy, giving rights, mirroring of accounts, and access.
- Works on Fresh Service which includes the auto-routing of the problems/issues of users to be escalated to the concerned workgroup.
- Reassignment of calls, which have been raised across the globe by Qualfon employees.
- Handling the escalations, which are related to Severity calls, pulling out the reports, and maintaining the database.
- Keep a tab on emails, which are being received from customers and need to be responded.
- Quality of ticket closure & ensuring SLA adherence
- Handling the P1 call & maintaining the tracker & RCA.
- Handling team/team members' issues and working with them to attain process Goals.
- Working closely with the process managers to identify the client and Operational Pain areas.
- Strong communication & learning skills with proficiency in grasping new technical concepts quickly & productively utilizing the same.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided technical support for Office 365 applications and services to employees.
- Managed Office 365 user accounts and permissions across the organization.
- Collaborated with IT team to troubleshoot and resolve Office 365 issues promptly.
- Diagnosed, troubleshot and resolved hardware and system problems.
Service Desk Analyst APAC, EMEA users
Total IT Consult LLP
Delhi
05.2021 - 07.2022
- My work is to handle user queries and issues related to O365 Windows and other client applications.
- Ensuring user queries or issues are captured, validated, and triaged for further processing.
- Remote Desktop support for Our Clients (End Users).
- Network Printer/ Local Printer troubleshooting, driver update, Internet/ Wi-Fi issue troubleshooting Software Installation and removal.
- Local Mail backup and archive creation.
- Knowledge of ITIL Standards, SLA, etc.
- Communication skills to handle and darling with the users.
- Ticket acknowledgment, logging the ticket and routing it to higher Levels with the Help of ServiceNow tool.
- Tickets Data capturing from the ServiceNow tool for weekly and Monthly reports creation.
- Escalating to higher management when required.
- Zoho Assist tool for remote support.
- Delhi
Service Desk Analyst
Progressive Infotech Pvt. Ltd.
03.2020 - 04.2021
- Having 1.2 Years of experience in multiple roles & responsibilities like DMS & MDM support Provide Support for all Mobile device management (MDM) related issues to the customers.
- Successfully managed MDM Deployment & Device Policies.
- Analyses all the issues at the first level and tries to solve them from our end and if required sends the issue with ticket ID to the appropriate Vendors taking follow-ups and providing end-to-end closure to the Customers.
- Joined as L1 Support but am now working as an L1/L2 Support on Godfrey Phillips Lakshya &Surya IT-Integration Projects.
- Attending daily calls related to the Service desk, keeping track of all pending calls, and helping in the timely closure of the same.
- Taking regular follow-ups on the issue from the vendor team.
- Monitoring the Vendor SLA tracking.
- Knowledge of IT applications for Incident Management and Customer Support portals.
- Client End: GPIL
Education
Diploma - Mechanical
EIILM University
Matriculation -
SUNBEAM SCHOOL LAHARTARA
VARANASI, U.P.Skills
- Microsoft Office - O365
- Exchange
- Active Directory - Azure AD
- Windows AD
- Ticketing Tool - Service Now
- Heat
- Fresh service
- MFA
- MDM
- ADMP - User Management
- Azure - Storage
- Virtualization
- Instances
- ITIL (ITSM, SLA, OLA)
- Troubleshooting Skills
- Excel
- Software Installation
- Service Delivery
- Technical Writing - Medium
- Remote desktop support
- Network troubleshooting
- Incident management
- User account management
- Team collaboration
- Office 365 administration
- Technical support
- ITIL standards
- Multitasking Abilities
- Microsoft office
- Maintenance & repair
- Team leadership
Certification
- Cloud Computing Training Certification with Corizo, 2023
- Cloud Computing Internship Certification with Corizo, 2023
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief., Noida extension, 07/17/25
Languages
- Hindi
- English
Achievements Co Curricular Activities
- Certified by PRAYAG SANGEET SAMITI (Sitar).
- Volunteer in Health camps and blood donation camps in our college.
- Gold medalist in Boxing at school level.
- Silver medalist in Volleyball at school.
Personal Information
- Hobbies: Listening to Music, Playing Mobile Games, Dancing, Surfing networking websites, Chatting with friends
- Father's Name: Vinod Kumar
- Date of Birth: 07/15/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Advanced
C1
Timeline
Infrastructure Admin L1
Qualfon Advance Technology Private Ltd.
08.2022 - Current
Service Desk Analyst APAC, EMEA users
Total IT Consult LLP
05.2021 - 07.2022
Service Desk Analyst
Progressive Infotech Pvt. Ltd.
03.2020 - 04.2021
Diploma - Mechanical
EIILM University
Matriculation -
SUNBEAM SCHOOL LAHARTARA