Ashutosh Singh
Customer Service Representative
Bangalore
Summary
Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Accenture
Bangalore
09.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Software Engineer Representative
Larsen & Toubro
Bangalore
02.2023 - 03.2025
- Providing non Technical & Technical support for customer's software applications.
- Analyzed proposed technical solutions based on customer requirements.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Corrected, modified and upgraded software to improve performance.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Customer Support Service Advisor
Concentrix
Ranchi
09.2020 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Arts - Ranchi University
SS Memorial College
Ranchi, India 04.2001 -
Higher Secondary - Commerce
Marwari College
Ranchi 04.2001 -
Secondary - CBSE
Sri Agrasen Public School
Ramgarh, Jharkhand05-2017
Skills
- Expertise in Salesforce, Workday, ServiceNow
- Excel, Outlook, Teams, Sharepoint
- L1 technical support
- Timely follow-up communication
- Troubleshooting and technical guidance
- Ensure consistent CSAT performance
- Strong verbal and non-verbal communication
- Resolving customer issues across multiple channels
- Content quality reviewer
- Prioritization and scheduling
Interests
Cricket & Badminton, Watching Movies & Series, Read Historical events
Cricket, Badminton, Fitness, Travel
“Through cricket, badminton, fitness, travel, and various activities, I demonstrate teamwork, discipline, adaptability, and a commitment to ongoing learning.”
Declaration
I declare that all the above information is correct to the best of my knowledge & believes. Place: Bengaluru Date: 2025-07-05 Yours Faithfully, ASHUTOSH SINGH
Timeline
Customer Service Representative
Accenture
09.2025 - Current
Software Engineer Representative
Larsen & Toubro
02.2023 - 03.2025
Customer Support Service Advisor
Concentrix
09.2020 - 08.2022
Bachelor of Arts - Ranchi University
SS Memorial College
04.2001 -
Higher Secondary - Commerce
Marwari College
04.2001 -
Secondary - CBSE
Sri Agrasen Public School