Ashutosh Singh

Over 5 years of experience in Business Analyst Currently associated with ICICI Bank ,C.G as Business Analyst.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Executed analysis of risks and identified risk mitigation strategies.
• Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
• Identified errors and performed root cause analysis to determine core issues.

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Engaged employees in business processes with positive motivational techniques.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Clarified Wealth customer issues and determined root cause of problems to resolve product or service complaints.
• Handling Liabilities, Asset and Investment Portfolio of Wealth client
• .Handled KYC and RE-KYC of the Privilege Clients .
• Handled 300 managed clients as one point source for their day to day banking needs.

Passed with Distinction :8.5 C.G.P.A

Passed With 74% marks

Passed with 80% Marks