Ashutosh Thakur
Ahmedabad
Summary
Senior Travel Consultant with 7 years of experience in providing clients with exceptional travel arrangements and booking experiences. Handled incoming requests from existing and new customers to identify needs and exceed expectations in arranging satisfactory travel accommodations while minimizing cost to clients. Motivated individual enthusiastic about understanding and addressing client needs to achieve outstanding customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Travel Designer
My Last Minute Trip Pvt Ltd
Ahmedabad
05.2023 - Current
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
- Created travel itineraries and made adjustments to meet client specifications.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Conducted market research to identify potential opportunities for growth.
- Strengthened traceability by developing organization systems for contracts, records, reports, and agendas.
Sr. Travel Consultant
Ajay Modi Travels Pvt Ltd
Ahmedabad
07.2021 - 02.2023
- Acted as the initial point of contact for any clients or inquiries that came into our office, whether they were made over the phone or in person.
- Handled all aspects of the tourist package process, including receiving inquiries, presenting pitches, engaging in conversations, and finalizing tour bookings.
- Professionally led tour groups to countries including the United Arab Emirates, Singapore, Malaysia, Thailand, and Bali, managing groups comprising 30-40 passengers.
- Happily served 50+ Groups and counting more.
- Coordinated ground transportation to and from accommodations for clients.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Customer Service Representative
Caterpillar Signs
Ahmedabad
07.2020 - 07.2021
- In my role, I am entrusted with the primary responsibility of addressing customer inquiries pertaining to the products featured on the website through telephonic communication.
- Proficient in managing live chats and emails during periods of increased query volume, ensuring timely responses and achieving effective resolutions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Strengthened customer retention by offering discount options.
Sales Executive / Tour Manager
Ajay Modi Travels Pvt Ltd
Ahmedabad
06.2018 - 07.2020
- Served as the initial point of interaction for all customer inquiries received at our office, whether via telephone or in-person.
- Managed end-to-end responsibilities for our tourist package, from initial client inquiries to successful conversion, handling the entire process encompassing pitching and negotiations.
- Sourced new sales opportunities through inbound lead follow-up.
- Managed a team of 5-10 sales representatives by providing guidance on best practices in salesmanship.
- Placed special orders or called other stores to find desired items.
Sales Executive / Ticketing
Goranga Tech.
Ahmedabad
05.2017 - 05.2018
- Acted as an on-call executive overseeing sales activities related to tour packages and flight ticket reservations for clients based in the United States & United Kingdom.
- My primary role encompassed establishing a personal rapport with customers, fostering an environment where they felt at ease sharing their preferences. This approach was instrumental in facilitating our ability to provide effective assistance tailored to their individual needs.
- Under my supervision, I directed a team of four individuals to handle diverse challenges within the travel and tourism sector.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
Sales Executive
Make My Trip
Ahmedabad
01.2017 - 05.2017
- Managed in-person interactions with clients seeking Domestic and international tour packages, crafting personalized itineraries based on their specific requirements.
- I also held the responsibility of conducting home visits for clients who were unable to visit the office in person.
- Used cold calling and networking to sell products and services.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
BBA - Bachelor of Business Administration
Narsee Monjee Institute of Management
Mumbai01-2022
High School Diploma -
National Institute of Open Schooling
05-2020
Diploma - Aviation, hospitality & Tourism Management
Panache Academy
Ahmedabad05.2018
HSC - Science
Global Mission International School
05.2017
SSC -
Global Mission International School
04.2015
Skills
- Leisure Travel
- Luxury Travel
- Retail Sales
- Company Branding
- Travel Arrangements
- International Reservations
- Client Networking
Honors And Awards
Salesperson of the year 2019 (Ajay Modi Travels)
Personal Information
- Date of Birth: 03/15/99
- Gender: Male
Languages
- English
- Hindi
- Gujarati
Disclaimer
Hereby I declare that all the above mentioned details are correct to the best of my knowledge and belief.
Affiliations
- Sports Enthusiast ( Volleyball, Swimming & Football )
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Gujarati
Elementary (A2)
A2
Accomplishments
- Salesman of the year
- Best Unique Itinerary Designer
Timeline
Senior Travel Designer
My Last Minute Trip Pvt Ltd
05.2023 - Current
Sr. Travel Consultant
Ajay Modi Travels Pvt Ltd
07.2021 - 02.2023
Customer Service Representative
Caterpillar Signs
07.2020 - 07.2021
Sales Executive / Tour Manager
Ajay Modi Travels Pvt Ltd
06.2018 - 07.2020
Sales Executive / Ticketing
Goranga Tech.
05.2017 - 05.2018
Sales Executive
Make My Trip
01.2017 - 05.2017
BBA - Bachelor of Business Administration
Narsee Monjee Institute of Management
High School Diploma -
National Institute of Open Schooling
Diploma - Aviation, hospitality & Tourism Management
Panache Academy
HSC - Science
Global Mission International School
SSC -
Global Mission International School
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