Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
Generic

ASHUTOSH TIWARI

Front Office Manager
Sultanpur,Uttar Pradesh

Summary

Currently seeking a position matching my skills and abilities that offers professional growth while being resourceful, innovative and flexible. Innovative and disciplined Front office Manager with 7 years of administrative leadership experience for top-level executives. Proven problem-solver with resourcefulness to handle unprecedented challenges without guidance. Detail-oriented team player, organizer and delegator with constant focus on adherence to processes and standards that lead to complete customer satisfaction.

Overview

7
7
years of professional experience

Work History

Front Office Executive

Hotel Fort Khejarla
  • Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
  • Updated reports, managed accounts, and generated reports for company database.
  • Answered phone calls and directed inquiries to appropriate staff members.
  • Maintained client files and spreadsheets with office management software.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.

Front Office Executive

Hotel Nar Singh Plaza
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Completed late check-ins and directed guests to rooms and facilities.

Front Office Assistant

Sun Rise Health Resort
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.

Associate Engineer

Aforserve.com (HP service centre)
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Assisted customers with technical support inquiries.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.

Store Assistant

Rohan Motors Wazirabad Gurgaon
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

CCE

Aegis ltd. Process Airtel Digital TV
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Front Office Manager

SS Hotel
10.2017 - Current
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Front Office Manager

Hotel M L Palace
08.2016 - 06.2017
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

U.P.
01.2009

U.P.
01.2007

Skills

  • Smart working nature
  • Positive attitude
  • Friendly behaviour
  • Hardware Repair & Networking
  • Proxy Server Installation
  • Software Installation
  • Dataman, Office Work, MS Word & Excel Work, Internet knowledge
  • Workflow Planning

Languages

Hindi
English

Personal Information

  • Father's Name: Mr. Daya Ram Tiwari
  • Date of Birth: 09/16/1992
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Hobbies and Interests

Song listens.

Timeline

Front Office Manager

SS Hotel
10.2017 - Current

Front Office Manager

Hotel M L Palace
08.2016 - 06.2017

Front Office Executive

Hotel Fort Khejarla

Front Office Executive

Hotel Nar Singh Plaza

Front Office Assistant

Sun Rise Health Resort

Associate Engineer

Aforserve.com (HP service centre)

Store Assistant

Rohan Motors Wazirabad Gurgaon

CCE

Aegis ltd. Process Airtel Digital TV

U.P.

U.P.

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