Ashutosh Tiwari

Company Overview: Philips is global leader in healthcare technology, committed to improving billions of lives worldwide and striving to make world healthier and more sustainable through innovation.

• Handling, Managing and governing Projects end to end deliveries from requirement gathering to Hypercare Support.
• Facilitating Scrum ceremonies and educate teams on scrum values and their Meaning to everyday work.
• Supporting and educating the product owner in maintaining & prioritizing the backlog.
• Preparing Delivery plan, Coordinating with Testers (SIT, RT, PT), Release manager, Operation Lead, DSOM and Compliance Officer etc.
• Supporting and coordinating in Solution direction, Solution design, functional Specifications, Build, SIT, UAT, Validation, Pre-Prod Activities/Approvals, Go-live(TGL/BGL) and hypercare Support.
• Anticipating and identifying impediments and working with right owners to resolve them.
• Protect development team from outside distraction, impediments, or team conflicts to meet sprint goal and delivery.
• Contributing towards delivery of high-quality customer experience, elevating customer satisfaction while adhering to SLAs and work processes.
• Monitor team's outcomes while assisting them in improving team performance and Agile maturity.
• Scrum and Agile approaches managing Risk, Assumptions, Issues and Dependences in Conjunction with team and stakeholders..
• Acting as an escalation gate; addressed business queries & provided resolution to the same on priority in order to achieve customer Satisfaction matrices.
• Updating and presenting project Metrics to senior management.
• Team Size: 15+

Company Overview: Sabre is a leading software and technology company that powers the global travel industry and, in a mission, to create a new marketplace for personalized travel.

• Facilitating Scrum ceremonies and educate teams on scrum values and their Meaning to everyday work.
• Anticipating and identifying impediments and working with the right owners to resolve them.
• Supporting and educating the product owner in maintaining & prioritizing the backlog.
• Protect development team from outside distraction, impediments, or team conflicts to meet the sprint goal and delivery.
• Embed and foster agile ways of working at the squad level by enabling effective Teaming, and address dependencies and impediments impacting the squad's work.
• Contributing towards delivery of high-quality customer experience, elevating customer satisfaction while adhering to the SLAs and work processes.
• Support the Product Owner and other stakeholders while building a trusting and safe Environment for the team where problems can be raised without fear, blame, retribution or judgment.
• Scrum and Agile approaches managing Risk, Assumptions, Issues and Dependences in Conjunction with stakeholders and the team.
• Team Size : 17+

Company Overview: Aflac Inc. is an American Insurance Fortune 500 company in the United States and is the largest providers of supplemental insurance to more than 50 million people.

• End to end Task delivery, Team Management and Client Interaction.
• Understanding the functionality of the application at Business Technical Level and doing enhancement, maintenance and support of the Application.
• Worked as an Acting Scrum master within the project.
• Handling Business requests by proposing and supporting the design, helping team in development, testing the solution and implementing it.
• Responsible for providing 24/7 supports for legacy applications within the agreed SLA.
• Team Size: 6+

Company Overview: Anthem is an American second largest Healthcare Insurance Company where One of every nine Americans is a member of an Anthem, Inc. affiliated health plan.

• Provided technical leadership to team members during system design.
• Understanding the functionality of the application and solving business queries accordingly.
• Enhancement of the existing codes like adding a new functionality to it.
• Performed quality code review and removed technical debt and security vulnerabilities.
• Team Size: 5+

Company Overview: Lloyds Banking Group is a leading UK based financial service group, providing a wide range of banking and financial services, focused on personal and commercial customers.

• Understanding the functionality of the application at Business & Technical Level and solving business queries accordingly.
• Coordinate communications, escalates and facilitates resolution of risks, issues and changes tied to the product initiatives.
• Coordinating with Offshore (Chennai/Bangalore/London) and reviewing the Important tasks before the delivery.
• Responsible for providing 24x7 supports for legacy applications Support Within the agreed SLA.
• Team Size: 7+

Company Overview: CITI Bank is the leading global bank who strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible.

• Worked as a Technical Lead for leading bank in Retail domain providing technical solutions for change requests and solving business queries.
• Coordinate with stakeholders to ensure continuity and use of best practices with client end-users.
• Identifying opportunities for changes in the system for improved performance (Service improvements) and raise the change request accordingly.
• Coordinating with Offshore (Chennai/Singapore) and reviewing the important tasks before the delivery.
• Helping team and Providing support by monitoring the daily Job cycle.
• Team Size: 9+

Company Overview: The Royal Bank of Scotland Group is one of the world's leading financial services company. The RBS group has continued to grow its business around the globe and has offices in UK, Europe, USA and Asia.

• Enhancement of the existing codes like adding new functionality to it.
• Preparation of Test Plans, Test Data, Testing and Verification of changes made.
• Understanding the functionality of the application at Business & Technical level and solving business queries accordingly.
• Part of RUN THE BANK project team responsible for providing 24x7 supports for legacy applications as 3nd line support within the agreed SLA.
• Team Size: 10+

Company Overview: Marks and Spencer is a leading retailer in UK with 2 divisions General Merchandise and Foods. M&S have a suite of applications for their supply chain beginning from supplier contracts till reporting.

• Understanding the functionality of the SaS application from the Business & Technical point of view and solving the business queries of the H.O. Users.
• Responsible for providing 24x7 supports for legacy applications as 3nd line support within the agreed SLA.
• Handling client requests by proposing and supporting the design, development and testing the solution and then implementing it.
• Responsible for smooth running of all business functions whilst ensuring a Service Level Agreement of 2hrs for severity 1 batch failures.
• Identifying opportunities for changes in the system for improved performance (Service improvements) and raise the change request accordingly.
• Carrying out common DBA tasks like LOAD, UNLOAD, REPAIR, REORG etc. for Data-warehouse.

Team Size: 14+

Company Overview: HCA inc. owns and operates approx. 200 hospitals and other health care facilities in 20states in US and Switzerland with total revenue of approx. 10$ billions.

• Providing solutions to change requests and coding new programs by following full SDLC Lifecycle.
• Development, Enhancements, maintenance and providing support by monitoring Job cycle.
• Team Size: 7+