Ashutosh Tiwari

• Collaborated with cross-functional teams to develop strategies for reducing escalations and improving overall support quality.

• Cultivated strong relationships with internal and external partners, facilitating effective collaboration in resolving escalated cases.

• Enhanced customer satisfaction by addressing and resolving complex issues promptly.

• Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.

Worked as Sr. Executive in chat support on raised concerns by customers via chat or call.

• Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.

• Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.

• Completed data entry tasks with accuracy and efficiency.

• I worked as a moderator for social media content, as per company guidelines.