People-Oriented Team Leader experienced in monitoring performance and delegating responsibilities. Managed daily direction and facilitated team communication to achieve sales goals. Committed to identifying needs and delivering creative solutions.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Team Leader
Medsurge India
Gurgaon
08.2025 - Current
Facilitated team meetings to align on project updates and assign tasks.
Coordinated workflow among team members to ensure smooth operations.
Provided training and support to motivate team members and achieve objectives.
Trained new staff on company procedures and policies to ensure effective onboarding.
Implemented quality control measures to maintain service standards.
Supported management in developing strategies for process improvement.
Business Development Manager
Pristyn care
Gurgaon
08.2023 - 08.2025
Connected with Indian patient for their surgeries help them to understand doctor and hospital
Facilitated patient access to the best available treatment options in different cities to enhance their healthcare experience.
Connected with multiple hospital & doctor for patients coordination
Provided insurance instructions & Guided Emi process to patient
Customer Support Specialist
Pine labs
Noida
07.2022 - 07.2023
Delivered exceptional customer support across phone, email, and chat to ensure customer satisfaction.
Addressed customer inquiries and complaints promptly to improve resolution time and enhance customer experience.
Partnered with cross-functional teams to streamline service delivery processes and improve overall service quality.