Ashutosh Verma
Winnipeg
Summary
Hardworking and reliable Hotelier with strong ability in guest service. Offering Leadership and fellowship. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HOUSEKEEPER
THE FAIRMONT
WINNIPEG
03.2023 - 03.2024
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Communicated with customers about requests for additional supplies or cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
HOUSEEEEPER
JW Marriott
The Rosseau Muskoka
05.2022 - 09.2022
- Working in the Rooms division and ensuring all the guest rooms are properly made and cleaned
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Providing an aesthetic appeal to the rooms as well as public areas.
- Interacted pleasantly with clients and guests when performing daily duties.
Customer Service Representative
Superdry
01.2021 - 09.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Created weekly and monthly reports on store performance and sales objectives.
Internship
The Oberoi hotels and resorts
Gurgaon
11.2018 - 03.2019
- Assisting in all the core departments while learning at the same time
- Majorly worked in the rooms divisions helping with the check-ins and bell desk
- Also assisted in the housekeeping department ensuring timely cleaning of rooms.
- Maintained positive working relationship with fellow staff and management.
Education
POST GRADUATE CERTIFICATE (HOSPITALITY MANAGEMENT) -
Lambton College
Sarnia, ON12.2022
Bachelor's of Science in Hospitality And Hotel Management -
Institute of Hotel Management
03.2020
Skills
- Leadership
- Harmony and Patience
- Adaptability and Reliability
- Guest Relations
- Laundry Management
- Supply Inventory Management
- Quality Assurance
- Customer-Oriented
- Teamwork
Certification
- Food Handlers Basic Fst
- Smart Serve Certified
- WHIMIS
- AODA
- OSHA
Activities
- Cleaning as well as inspecting the rooms side by side.
- Becoming the Star performer in JW Muskoka by performing effectively
- Became the President of the Photography Club of the College
- Exceeded the Sales targets and Grabbed the maximum numbers in Superdry
- Successfully handled the online sales Platform having an over 96% fill rate
Languages
- English
- Hindi
- French(Beginner’s)
References
References available upon request.
Timeline
HOUSEKEEPER
THE FAIRMONT
03.2023 - 03.2024
HOUSEEEEPER
JW Marriott
05.2022 - 09.2022
Customer Service Representative
Superdry
01.2021 - 09.2021
Internship
The Oberoi hotels and resorts
11.2018 - 03.2019
POST GRADUATE CERTIFICATE (HOSPITALITY MANAGEMENT) -
Lambton College
Bachelor's of Science in Hospitality And Hotel Management -
Institute of Hotel Management
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