Music
Ashutosh Dubey
IT HELPDESK SUPPORT ENGINEER
Ranchi,India
Summary
Certified Help Desk Specialist accustomed to working in multitasking and fast-paced environments. Adept at providing excellent customer support and knowledge on any IT related issues and installing, configuring, and maintaining computer hardware and software. Offers well-developed communication skills, extensive problem-solving skills, and ability to handle complaints effectively
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Support Specialist
INDTEL INFRA PVT LTD.
Ranchi, Jharkhand
01.2020 - 12.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided technical support and expertise, resolved any clients' IT issues.
- Configured systems, installed software and Troubleshooting.
- Answered calls, responded to emails, and provided help desk support to clients using various Operating systems, such as Windows and iOS.
- Collaborated with colleagues on the development of new help desk procedures.
- Conducted inventory reports and participated in weekly meeting with seniors.
- Troubleshooting complex FTTH, TCP/IP, or ther network related issues.
IT Support Engineer
BOB Communication Pvt Ltd.
Ranchi, Jharkhand
07.2017 - 11.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and FTTH.
- Used ticketing systems to manage and process support actions and requests.
Education
Technical Diploma - Electronics And Telecommunication
JRN Rajasthan Vidyapeeth University
Rajasthan 07.2009 - 08.2012
Skills
Technical issues analysis
undefinedInterests
Cricket
Reading and Writing
Timeline
IT Support Specialist
INDTEL INFRA PVT LTD.
01.2020 - 12.2022
IT Support Engineer
BOB Communication Pvt Ltd.
07.2017 - 11.2019
Technical Diploma - Electronics And Telecommunication
JRN Rajasthan Vidyapeeth University
07.2009 - 08.2012
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