Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ashutosh Dubey

IT HELPDESK SUPPORT ENGINEER
Ranchi,India

Summary

Certified Help Desk Specialist accustomed to working in multitasking and fast-paced environments. Adept at providing excellent customer support and knowledge on any IT related issues and installing, configuring, and maintaining computer hardware and software. Offers well-developed communication skills, extensive problem-solving skills, and ability to handle complaints effectively

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

IT Support Specialist

INDTEL INFRA PVT LTD.
Ranchi, Jharkhand
01.2020 - 12.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided technical support and expertise, resolved any clients' IT issues.
  • Configured systems, installed software and Troubleshooting.
  • Answered calls, responded to emails, and provided help desk support to clients using various Operating systems, such as Windows and iOS.
  • Collaborated with colleagues on the development of new help desk procedures.
  • Conducted inventory reports and participated in weekly meeting with seniors.
  • Troubleshooting complex FTTH, TCP/IP, or ther network related issues.

IT Support Engineer

BOB Communication Pvt Ltd.
Ranchi, Jharkhand
07.2017 - 11.2019
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and FTTH.
  • Used ticketing systems to manage and process support actions and requests.

Education

Technical Diploma - Electronics And Telecommunication

JRN Rajasthan Vidyapeeth University
Rajasthan
07.2009 - 08.2012

Skills

Technical issues analysis

Software diagnosis

TCP/IP

Desktop support

Wireless area networking

Helpdesk call support

Customer service expert

Ticket support system management

Microsoft Office Specialist (MOS) Expert

Interests

Music

Cricket

Reading and Writing

Timeline

IT Support Specialist

INDTEL INFRA PVT LTD.
01.2020 - 12.2022

IT Support Engineer

BOB Communication Pvt Ltd.
07.2017 - 11.2019

Technical Diploma - Electronics And Telecommunication

JRN Rajasthan Vidyapeeth University
07.2009 - 08.2012
Ashutosh DubeyIT HELPDESK SUPPORT ENGINEER