Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ashutosh Dubey

IT HELPDESK SUPPORT ENGINEER
Ranchi,India

Summary

Certified Help Desk Specialist accustomed to working in multitasking and fast-paced environments. Adept at providing excellent customer support and knowledge on any IT related issues and installing, configuring, and maintaining computer hardware and software. Offers well-developed communication skills, extensive problem-solving skills, and ability to handle complaints effectively

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

IT Support Specialist

INDTEL INFRA PVT LTD.
Ranchi, Jharkhand
01.2020 - 12.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided technical support and expertise, resolved any clients' IT issues.
  • Configured systems, installed software and Troubleshooting.
  • Answered calls, responded to emails, and provided help desk support to clients using various Operating systems, such as Windows and iOS.
  • Collaborated with colleagues on the development of new help desk procedures.
  • Conducted inventory reports and participated in weekly meeting with seniors.
  • Troubleshooting complex FTTH, TCP/IP, or ther network related issues.

IT Support Engineer

BOB Communication Pvt Ltd.
Ranchi, Jharkhand
07.2017 - 11.2019
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and FTTH.
  • Used ticketing systems to manage and process support actions and requests.

Education

Technical Diploma - Electronics And Telecommunication

JRN Rajasthan Vidyapeeth University
Rajasthan
07.2009 - 08.2012

Skills

Technical issues analysis

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Interests

Music

Cricket

Reading and Writing

Timeline

IT Support Specialist

INDTEL INFRA PVT LTD.
01.2020 - 12.2022

IT Support Engineer

BOB Communication Pvt Ltd.
07.2017 - 11.2019

Technical Diploma - Electronics And Telecommunication

JRN Rajasthan Vidyapeeth University
07.2009 - 08.2012

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Ashutosh DubeyIT HELPDESK SUPPORT ENGINEER