Summary
Overview
Work History
Education
Skills
Technical Qualifications
Father's Name
Personal Information
Roles And Responsibilities
Timeline
Generic

Shefali Satish Modi

Process trainer
Pune (M Corp.),number:841

Summary

Motivated individual with over 7 years of corporate exposure, eager to learn and connect with diverse individuals. Possessing a strong sense of compassion and ethics, I bring a well-rounded skill set in organizational and professional capacities. Viewed as an asset within any company, I strive to achieve both goals and growth opportunities simultaneously. Previously a Senior Associate in the insurance sector, with a proven track record as a former Senior Analyst at Facebook in the corporate industry.

Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Trainer

Transcom
08.2024 - Current
  • Collaborated with subject matter experts to create accurate training content.
  • Training batches audits, Tni sessions
  • Complete Training Solutions
  • V&A.
  • Floor Coaching
  • Mentoring Team of Coaches
  • Training on Personal Development
  • Creating Content as per the needs of Operations
  • Working Closely with Operations to identify Pain areas and accordingly
  • Developing TNA Tools
  • Content Development
  • Involved in updating executive’s profiles on client portal including titles
  • Involved in coding of industries for companies to which executives are tagged
  • Function coding for specific position titles of the executives whilst updating an executive record.
  • Developing client ready deliverables in well-structured power point presentations, spreadsheets and word documents.
  • Preparing detailed company profiles and segment reports in MS Word and MS PowerPoint
  • Prepare the required deliverables in the format agreed with the client.
  • Training & Mentoring new comers in the team

Trainer

ATIDIV
12.2023 - 05.2024
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • product training refreshers
  • Complete Training Solutions
  • V&A.
  • Floor Coaching
  • Mentoring Team of Coaches
  • Training on Personal Development
  • Creating Content as per the needs of Operations
  • Working Closely with Operations to identify Pain areas and accordingly
  • Developing TNA Tools
  • Content Development
  • Involved in updating executive’s profiles on client portal including titles
  • Involved in coding of industries for companies to which executives are tagged
  • Function coding for specific position titles of the executives whilst updating an executive record.
  • Developing client ready deliverables in well-structured power point presentations, spreadsheets and word documents.
  • Preparing detailed company profiles and segment reports in MS Word and MS PowerPoint
  • Prepare the required deliverables in the format agreed with the client.
  • Training & Mentoring new comers in the team
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.


Voice & Accent Trainer

IGT Solutions
09.2021 - 09.2023
  • Managed scheduling and logistics for all training sessions, ensuring smooth operations within the department.
  • Worked as VNA, conducted soft skills training for floor as well as NHT batches
  • Complete Training Solutions
  • V&A.
  • Floor Coaching
  • Mentoring Team of Coaches
  • Training on Personal Development
  • Creating Content as per the needs of Operations
  • Working Closely with Operations to identify Pain areas and accordingly
  • Developing TNA Tools
  • Content Development
  • Involved in updating executive’s profiles on client portal including titles
  • Involved in coding of industries for companies to which executives are tagged
  • Function coding for specific position titles of the executives whilst updating an executive record.
  • Developing client ready deliverables in well-structured power point presentations, spreadsheets and word documents.
  • Preparing detailed company profiles and segment reports in MS Word and MS PowerPoint
  • Prepare the required deliverables in the format agreed with the client.
  • Training & Mentoring new comers in the team
  • Managed scheduling and logistics for all training sessions, ensuring smooth operations within the department.

Trainer

WNS
03.2018 - 08.2021
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • conducted batches TNI & TNA refreshers for the floor
  • Complete Training Solutions
  • V&A.
  • Floor Coaching
  • Mentoring Team of Coaches
  • Training on Personal Development
  • Creating Content as per the needs of Operations
  • Working Closely with Operations to identify Pain areas and accordingly
  • Developing TNA Tools
  • Content Development
  • Involved in updating executive’s profiles on client portal including titles
  • Involved in coding of industries for companies to which executives are tagged
  • Function coding for specific position titles of the executives whilst updating an executive record.
  • Developing client ready deliverables in well-structured power point presentations, spreadsheets and word documents.
  • Preparing detailed company profiles and segment reports in MS Word and MS PowerPoint
  • Prepare the required deliverables in the format agreed with the client.
  • Training & Mentoring new comers in the team
  • Developed customized training materials for various industries, ensuring relevance to the target audience.

Customer Service Executive

Vinyasa holiday and resort
04.2015 - 04.2017
  • Complete Training Solutions
  • V&A.
  • Floor Coaching
  • Mentoring Team of Coaches
  • Training on Personal Development
  • Creating Content as per the needs of Operations
  • Working Closely with Operations to identify Pain areas and accordingly
  • Developing TNA Tools
  • Content Development
  • Involved in updating executive’s profiles on client portal including titles
  • Involved in coding of industries for companies to which executives are tagged
  • Function coding for specific position titles of the executives whilst updating an executive record.
  • Developing client ready deliverables in well-structured power point presentations, spreadsheets and word documents.
  • Preparing detailed company profiles and segment reports in MS Word and MS PowerPoint
  • Prepare the required deliverables in the format agreed with the client.
  • Training & Mentoring new comers in the team

Education

Master in Business Administration (MBA) -

Matrix Institute of Business Management
01.2016 - 01.2018

B. Com - undefined

Mumbai University
01.2011 - 01.2014

Senior Secondary - undefined

Maharashtra Board

Matriculation - undefined

Maharashtra Board

Skills

Client support

Employee training

Effective communication

Enhancing customer satisfaction

Proficient in Microsoft Office

Effective public speaking

Curriculum development

Strategic project planning

Virtual teaching

Material sourcing and preparation

Employee onboarding

Training material updates

Trainer development

Constructive feedback delivery

Technical Qualifications

  • Basic knowledge of Computer
  • Trained on Galileo and Amadeus
  • Data entry (RPA)
  • Excel
  • PowerPoint
  • Word

Father's Name

Late. Satish Modi

Personal Information

  • Date of Birth: 08/04/88
  • Nationality: Indian
  • Marital Status: Single

Roles And Responsibilities

  • Complete Training Solutions
  • V&A
  • Floor Coaching
  • Mentoring Team of Coaches
  • Training on Personal Development
  • Creating Content as per the needs of Operations
  • Working Closely with Operations to identify Pain areas and accordingly Developing TNA Tools
  • Content Development
  • Involved in updating executive’s profiles on client portal including titles
  • Involved in coding of industries for companies to which executives are tagged
  • Function coding for specific position titles of the executives whilst updating an executive record
  • Developing client ready deliverables in well-structured power point presentations, spreadsheets and word documents
  • Preparing detailed company profiles and segment reports in MS Word and MS PowerPoint
  • Prepare the required deliverables in the format agreed with the client
  • Training & Mentoring new comers in the team

Timeline

Trainer

Transcom
08.2024 - Current

Trainer

ATIDIV
12.2023 - 05.2024

Voice & Accent Trainer

IGT Solutions
09.2021 - 09.2023

Trainer

WNS
03.2018 - 08.2021

Master in Business Administration (MBA) -

Matrix Institute of Business Management
01.2016 - 01.2018

Customer Service Executive

Vinyasa holiday and resort
04.2015 - 04.2017

B. Com - undefined

Mumbai University
01.2011 - 01.2014

Senior Secondary - undefined

Maharashtra Board

Matriculation - undefined

Maharashtra Board
Shefali Satish ModiProcess trainer