Ashutosh Singh
Head Central Operations & Training
Mumbai,MH
Summary
CAREER OBJECTIVES Seeking a challenging role to perform towards achieving organizations goal and evolve as a successful business manager. Forward-thinking Operations Specialist bringing [16] years of expertise in [Restaurant Operations, CRM, Business Development, Team Training and Coaching, Resource Optimization] for [F&B] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategie.
Overview
16
16
years of professional experience
Work History
Head Central Operations & Training
Rebel Foods Pvt. Ltd
Mumbai, Maharashtra
08.2020 - Current
- Continuous improvement of Cx Metrics (NPS, food ratings, Speed Index) by analyzing customer feedbacks and solving with re-training or process re-engineering.
- Identify Ops complexity and pick projects to simplify for higher adherence and better Cx.
- NPD Ops and Training deliverables to meet gating criteria.
- Review Process & SOP’s to bring in better efficiency and control.
- Create and execute learning strategies and programs.
- Evaluate individual and organizational development needs.
- Implement various learning and evaluation methods for India BU. (e.g. job shadowing, kitchen TM’s & management training, coaching, online training).
- Track budget and negotiate contracts.
Zonal Delight Manager
Rebel Foods Pvt. Ltd
KOLKATA, WEST BENGAL
01.2019 - 07.2020
- Meeting revenue budget for zone.
- Optimal utilization.
- Identifying prospective locations for new outlets, decision logic study for business viability, and meet new outlet launch targets.
- High level of coordination with all our internal customers like HR, Training, Distribution and Marketing.
- Forecasting CAPEX investment.
- Ongoing training for all Area Managers and Store Mangers for their development, periodic review mechanism to improve performance, Performance Appraisal and bell curve plotting to determine relative rating score.
- Working closely with Marketing to enhance transactions and retention of customers, and suggesting portfolio wise input to marketing.
Area Manager
Jubilant Food Works
KOLKATA, WEST BENGAL
05.2018 - 01.2019
- Responsible for the overall Business operations of the allocated restaurants (6-10 Restaurant) according to Domino’s Pizza operational standards and run profitable business as a SBU model.
- A majority of time is spent leading/guiding and coaching the team to meet Guest expectations, achieving both bottom and top-line objectives by the guiding principles of Dominos Vision and Mission.
District Manager
Jubilant Food Works
KOLKATA, WEST BENGAL
06.2012 - 04.2018
- Responsible for the overall Business operations of the allocated restaurants (4-6 Restaurant) according to Domino’s Pizza operational standards and run profitable business as a SBU model.
- A majority of time is spent leading/guiding and coaching the team to meet Guest expectations, achieving both bottom and top-line objectives by the guiding principles of Dominos Vision and Mission.
- Driving delivery business and optimizing delivery time and enhance guest experience.
- Customer redressal implementations and resolve swiftly within TAT.
Restaurant General Manager
KFC - Kentucky’s Fried Chicken
KOLKATA, WEST BENGAL
04.2009 - 06.2012
- Operating successful and profitable restaurant with achieving Topline and Bottom line targets.
- Driving high impact guest service though the restaurant team by focusing on training and leading by example.
- Effectively manage the restaurant within the policies and guidelines of the company.
- Control day-to-day operations by scheduling manpower, ordering food and supplies.
- Controlling profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
Restaurant Manager
Nirula’s Group
New Delhi, Delhi
05.2005 - 01.2009
- Joined as Restaurant Management trainee in 2005.
- Worked as Assistant Shift Manager in K- Block Connaught Place, Nirula’s Flagship Unit.
- Acquired functional expertise as Restaurant Manager of Nirula’s Gole Market Unit.
- Manage P&L, forecasting, budgeting and costing.
- Look into proper inventory control and maintaining proper pas stock of general stores, beverages and other necessary commodities.
- Analyze guest comments and ensure that the negative factors in food quality and service are removed without causing further damage.
- Plan and conduct food festivals and promotions to up sell the slow moving and non-moving items on the menu(s).
- Responsible for maintaining reasonable cost control in the department without compromising on quality.
F&B Executive
Surya Crown Plaza
New Delhi, Delhi
08.2004 - 05.2005
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Bachelor of Business Admin - Hospitality And Tourism
Vishwa Bharti
Shantiniketan 05.2001 - 04.2004
Diploma - Hotel Management
NSHM Academy
Durgapur 05.2001 - 04.2004
12th - Science Stream
Higher Secondary School
Munger, Bihar 04.1999 - 03.2001
10th -
Kendriya Vidiyala
Jamalpur, Bihar 04.1997 - 03.1998
Skills
Operational Excellence Strategy
Analytical problem solver
Business development and planning
Process evaluation and enhancement
Cost optimization strategies
Budgeting and forecasting
Work flow planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
HACCP Certified Internal Auditor
Timeline
Head Central Operations & Training
Rebel Foods Pvt. Ltd
08.2020 - Current
Certified TUV Auditor
02-2020
Zonal Delight Manager
Rebel Foods Pvt. Ltd
01.2019 - 07.2020
Area Manager
Jubilant Food Works
05.2018 - 01.2019
HACCP Certified Internal Auditor
07-2017
District Manager
Jubilant Food Works
06.2012 - 04.2018
Restaurant General Manager
KFC - Kentucky’s Fried Chicken
04.2009 - 06.2012
Restaurant Manager
Nirula’s Group
05.2005 - 01.2009
F&B Executive
Surya Crown Plaza
08.2004 - 05.2005
Bachelor of Business Admin - Hospitality And Tourism
Vishwa Bharti
05.2001 - 04.2004
Diploma - Hotel Management
NSHM Academy
05.2001 - 04.2004
12th - Science Stream
Higher Secondary School
04.1999 - 03.2001
10th -
Kendriya Vidiyala
04.1997 - 03.1998