Ashutosh Singh

• Sales & Revenue Management: Oversaw sales performance, P&L management, and overall revenue generation for multiple clubs across India, including planning targets and managing supply.
• Pan-India Operations Leadership: Managed end-to-end operations across all revenue centers, ensuring smooth workflow, process efficiency, and alignment with organizational goals.
• People & Team Management: Led and supervised on-ground teams, ensuring high productivity, performance development, and operational consistency.
• Partner Relationship Management: Handled partner and partner-staff coordination; provided mentorship to ensure seamless club operations and enhance inside-sales–driven revenue.
• Club Onboarding: Led the onboarding and setup of new clubs, ensuring operational readiness and adherence to company standards.

• Successfully managed offline sales operations across 20 centers, consistently achieving and surpassing revenue targets.
• Successfully expanded the cluster from 20 centers in Delhi, driving revenue growth from ₹16 Cr to ₹24 Cr—a 50% increase—by leading strategic initiatives, optimizing operations, and enhancing team performance to ensure sustainable and scalable business growth.
• Collaborated with the central offline sales team to design and execute impactful initiatives tailored to center-specific needs. Proficiently represented performance data using Excel for reporting, analysis, and review.
• Conducted regular governance reviews, and implemented interventions to enhance business performance and revenue growth.
• Spearheaded lead generation and conversion activities by working closely with center managers to optimize customer acquisition strategies.
• Center managers optimize customer acquisition strategies.

Operations and Process Management

• Implemented and ensured adherence to SOPs across all centers, ensuring operational consistency.
• Maintained a uniform and premium customer experience across company-operated setups.
• Effectively handled member escalations and resolved conflicts (internal and external) within defined timelines, maintaining high satisfaction levels.
• Conducted regular audits and on-ground inspections to ensure that all facilities were always new, always functional.
• Worked closely with on-ground and facilities teams to uphold exceptional center and equipment maintenance standards.
• Seamlessly rolled out new operational processes by acting as a key bridge between central teams and on-ground staff. Managed a team of 45 center managers, providing strategic direction, operational support, and mentorship to achieve organizational goals.

• Scaled John Jacobs' revenue from ₹18L to ₹23L per month, leading to an annual revenue increase from ₹2.16 Cr to ₹2.76 Cr, achieving a 27% growth. Implemented strategic initiatives, optimized sales operations, and enhanced customer engagement to drive sustained business performance.
• Collaborated with the central offline sales team to design and execute impactful initiatives tailored to store-specific needs.
• Seamlessly manage the end-to-end operations and administration of the assigned store, including inventory, maintenance, and daily activities.

• Successfully doubled store revenue from ₹3L to ₹6L per week, leading to an annual revenue increase from ₹1.56 Cr to ₹3.12 Cr. Implemented strategic initiatives, optimized operations, and enhanced sales performance to drive sustainable, scalable growth.
• Ensure high standards of customer service, and provide an exceptional retail shopping experience.
• Achieve sales targets, maintain customer relations, and develop brand loyalty.
• Managed the Delhi team and delegated responsibilities related to sales, VM, and inventory to ensure all KPIs of the store are met.
• Maintain a high standard in customer service, and provide an exceptional shopping experience.
• Organize and maintain stock rooms efficiently.
• Handled store operations efficiently, along with seven team members, to promote the store’s financial performance, and managed to deliver month-on-month growth.