Ashuzhiini Dili

Projects & Timelines -

2016-2017: YP YELLOW PAGES Project

Printing and publishing of listing.

2018-2022: Retail domain. Kingfisher project

Deals in home improvement products. Worked as a packaging and data coordinator. Contacting the customer globally through email or calls, data validation, collection of data and after verification sending it to client for the packing.

2023-present: JLR (Jaguar Land Rover)

IT support project.

Deals with asset management and deployment of the team from onsite. Handling incident under remedy through chat and calls, collection of old equipment and chasing the inactive devices from users etc.

Highlights:

• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Trained and supported new team members, maintaining culture of collaboration.
• Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
• Analyzed customer data to identify trends and anticipate customer needs.
• Completed daily logs for management review.
• Increased customer service success rates by quickly resolving issues.