Ashvani Yadav
Jodhpur
Summary
Driven Systems Administrator with 3+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
3
3
years of professional experience
Work History
System Administrator
K12 Techno Services Pvt Ltd
2024.04 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations.
- Provisioned new software & hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop & implement comprehensive disaster recovery plans.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network , systems performance & downtime issues.
- Enhanced PCs performance by optimizing server configurations & implementing regular updates.
- Implemented corrective plans of action for network availability & latency.
- Installed & configured network printers & other peripheral devices.
- Resolved issues & escalated problems with knowledgeable support & quality service.
- Planned & implemented upgrades to system hardware & software.
- Diagnosed and resolved hardware & software issues.
- Maintained flexible schedule & responded to after-hours & weekend emergencies.
- Monitored networks & network devices to resolve technical problems quickly.
Device Management Support Executive
QUESS Corp Limited (Client KANTAR IMRB)
2023.03 - 2024.04
- Handled IT infrastructure including Cameras, Projector setup, Printers, Laptops & Desktop, etc.
- Inventory Management, Asset Tagging, etc.
- Allocate & Deallocate devices to the user as it needed.
- Maintain IT allocation register as well as master sheet.
- Install and configure software and hardware.
- Maintaining and upgrading existing hardware devices.
- Monitor performance and maintain systems according to requirements
- Coordinated after-hours support coverage, ensuring consistent availability during peak demand periods.
- Reduced repeat incidents by thoroughly documenting resolutions within internal knowledge bases.
- Provided remote software services to correct reported issue.
- Vendor Management, IT Asset procurement.
Level 1 IT Support Engineer
CMS IT Services Pvt Ltd (Client KANTAR IMRB)
2022.08 - 2023.02
- Enhanced network security by implementing robust data protection measures.
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Supported end-users in troubleshooting hardware and software problems effectively.
- Updated and maintained current customer support database.
- Served as primary point of contact for support relating to owned solutions and products.
- Good Technical Knowledge Skills and hands-on experience - with Windows 10, and Microsoft Office 365.
- Handle Daily Technical Support activities on desktop support and data network.
- Set up Desktop and Laptop for the End user with all proper standard software.
- Resolve User queries for Windows-related problems and software problems.
- Configure Network Printers, Outlook, and other software according to the user.
Desktop Support Engineer
HIRESIGHT SERVICES Pvt Ltd
2021.06 - 2022.07
- Provided Technical support to users, Windows Troubleshooting, printer Issues, and Wi-Fi issues.
- Hands-on Experience on Helpdesk and Remote support.
- Completing system backups, CCTV backups, configuring desktops and printers.
- Computer assembling and Operating system installation.
- Hardware repairing, other troubleshooting, etc.
- Monitored systems in operation and quickly troubleshot errors.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
Education
P.G Diploma in Computer Hardware & Networking -
Government Polytechnic Lucknow
Lucknow, India06.2021
Bachelor of Science - PCM
Veer Bahadur Singh Purvanchal University
Jaunpur, India07.2020
12th -
Kalika Dham Inter College Sewapuri
Varanasi, India05.2017
10th -
Assumption Public School Sidhuapar, Barhalganj
Gorakhpur, India06.2015
Skills
- Knowledge of ticketing-based support systems
- Technical Support &System updates
- Hardware and software installation
- Help Desk Software
- Device Management & IT Documentation
- Offboarding and onboarding
- Technical Troubleshooting
- Knowledge of DNS, DHCP, and Server
- Experience in handling multiple Computer peripheral devices.
- Knowledge of network troubleshooting, Ethernet, and IP configuration.
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Personal Details
Date of Birth: 27/08/2000
Martial Status: Single
Nationality: Indian
DECLARATION
I Ashvani Yadav, hereby declare that the information contained herein is true and correct to the best of my Knowledge and belief.
Timeline
System Administrator
K12 Techno Services Pvt Ltd
2024.04 - Current
Device Management Support Executive
QUESS Corp Limited (Client KANTAR IMRB)
2023.03 - 2024.04
Level 1 IT Support Engineer
CMS IT Services Pvt Ltd (Client KANTAR IMRB)
2022.08 - 2023.02
Desktop Support Engineer
HIRESIGHT SERVICES Pvt Ltd
2021.06 - 2022.07
P.G Diploma in Computer Hardware & Networking -
Government Polytechnic Lucknow
Bachelor of Science - PCM
Veer Bahadur Singh Purvanchal University
12th -
Kalika Dham Inter College Sewapuri
10th -
Assumption Public School Sidhuapar, Barhalganj
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