Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Reward Achievements
Epabx Systems
Personal Information
Timeline
87
Ashveen Shah

Ashveen Shah

General Manager
Pardi

Summary

Vision : Person wise down to earth, believe to live in the world of creativity and intellectual environment and take initiatives to learn new Techs. The FOUR things which I always carry with me, first - a not ending smile, second - my sense of humor, third - my confidence and last - my endless DREAM. My interest lies in providing Hospitality Services, Internet Savvy and lots of traveling.

Overview

34
34
years of professional experience
4
4
Languages

Work History

General Manager

Jeevan Tara Resort
Udaipur
01.2015 - 03.2017
  • Company Overview: (VHPL management)
  • 39 keys.
  • (VHPL management)
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

General Manager

Rana Resort
Igatpuri
10.2022 - Current
  • Handling 265 key of resort, handling 86 staff.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

General Manager

Hotel Lords Park Inn
Shirdi /Surat
01.2001 - 07.2003
  • Company Overview: Group of Sarovar Park Plaza Group of Hotels
  • Oversee the operations of the property, as per the Organizational chart.
  • Hold regular briefings and meetings with all heads of departments and team members.
  • Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
  • Lead all key property issues including improvements and upgradation projects, customer service and refurbishment.
  • Handling complaints, and overseeing the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the Property's annual Operating Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies.
  • Maximizing room yields revenue through innovative sales practices.
  • Work along with the revenue management team in devising methodologies for maximising revenue.
  • Act as a final decision maker in hiring key staff at the property.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to property team members.
  • Group of Sarovar Park Plaza Group of Hotels
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

General Manager

Harshraj Club Resort
Surat
10.2019 - 09.2022
  • Handling 150 keys, with 74 staff, 80 wedding per year.
  • Reported issues to higher management with great detail.

General Manager

Presidency Group
Maharashtra Koyna
05.2017 - 09.2019
  • Handling two Resort at Koyna, New Mahabaleshwar (with 56 keys and New under construction 40 keys).

General Manager

Pine Hotels & Resorts Pvt. ltd.
Srinagar
02.2010 - 10.2014
  • Posting was at Gulmarg with 32 keys / Pahalgam and Srinagar with 44 keys.
  • Left the job due to the heavy flood.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Resort Manager

S.P Valley View Pvt Ltd
06.2006 - 01.2009
  • 30 keys cottage.

Operation Manager

Hotel Kohinoor
01.2004 - 01.2006
  • Company Overview: Group of Kohinoor Hotels and Hotel Management.
  • Group of Kohinoor Hotels and Hotel Management.
  • 3 Star with 60 rooms and 3 outlet.

Front Office Executive / Manager on Duty

Hotel Shraddha Park Inn
01.2001 - 01.2003
  • Company Overview: Group of Sarovar Park Plaza Hotels (SPPH)
  • Group of Sarovar Park Plaza Hotels (SPPH)
  • 80 rooms.

FOE/Cashier / Lobby Manager / Night auditing

Hotel Goradia's Pvt Ltd
01.1999 - 01.2001
  • Company Overview: Govt. approved 4 star
  • Govt. approved 4 star
  • 80 rooms.

F.O.E

Hotel Laxmi International
01.1997 - 01.1999
  • Company Overview: 3 star with 52 rooms
  • 3 star with 52 rooms

Asst. Export Manager, Cashier and Planning for Exhibition

M/s Tribhovandas Bhimji Zaveri
Mumbai
01.1991 - 01.1997

Education

B.COM -

Fatima Devi English High School
Mumbai, India
04.1988

Skills

Roles And Responsibilities

  • Oversee the operations of the property, as per the Organizational chart.
  • Hold regular briefings and meetings with all heads of departments and team members.
  • Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
  • Lead all key property issues including improvements and upgradation projects, customer service and refurbishment.
  • Handling complaints, and overseeing the service recovery procedures.
  • Responsible for the preparation, presentation and subsequent achievement of the Property's annual Operating Budget.
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies.
  • Maximizing room yields revenue through innovative sales practices.
  • Work along with the revenue management team in devising methodologies for maximising revenue.
  • Act as a final decision maker in hiring key staff at the property.
  • Overseeing and managing all departments and working closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to property team members.

Reward Achievements

Nominated as (Best Employee of the Year) at Hotel Lords Park Inn, (Group of Sarovar Park Plaza Group of Hotels, (SPPH)).

Epabx Systems

  • BPL
  • Siemens
  • Matrix

Personal Information

  • Caste: JAIN HINDU (GUJARATI)
  • Date of Birth: 07/29/68
  • Marital Status: MARRIED

Timeline

General Manager

Rana Resort
10.2022 - Current

General Manager

Harshraj Club Resort
10.2019 - 09.2022

General Manager

Presidency Group
05.2017 - 09.2019

General Manager

Jeevan Tara Resort
01.2015 - 03.2017

General Manager

Pine Hotels & Resorts Pvt. ltd.
02.2010 - 10.2014

Resort Manager

S.P Valley View Pvt Ltd
06.2006 - 01.2009

Operation Manager

Hotel Kohinoor
01.2004 - 01.2006

General Manager

Hotel Lords Park Inn
01.2001 - 07.2003

Front Office Executive / Manager on Duty

Hotel Shraddha Park Inn
01.2001 - 01.2003

FOE/Cashier / Lobby Manager / Night auditing

Hotel Goradia's Pvt Ltd
01.1999 - 01.2001

F.O.E

Hotel Laxmi International
01.1997 - 01.1999

Asst. Export Manager, Cashier and Planning for Exhibition

M/s Tribhovandas Bhimji Zaveri
01.1991 - 01.1997

B.COM -

Fatima Devi English High School
Ashveen ShahGeneral Manager