Ashveen Shah

Vision : Person wise down to earth, believe to live in the world of creativity and intellectual environment and take initiatives to learn new Techs. The FOUR things which I always carry with me, first - a not ending smile, second - my sense of humor, third - my confidence and last - my endless DREAM. My interest lies in providing Hospitality Services, Internet Savvy and lots of traveling.

• Oversee the operations of the property, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments and team members.
• Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
• Lead all key property issues including improvements and upgradation projects, customer service and refurbishment.
• Handling complaints, and overseeing the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the Property's annual Operating Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies.
• Maximizing room yields revenue through innovative sales practices.
• Work along with the revenue management team in devising methodologies for maximising revenue.
• Act as a final decision maker in hiring key staff at the property.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to property team members.

• BPL
• Siemens
• Matrix

• Caste: JAIN HINDU (GUJARATI)
• Date of Birth: 07/29/68
• Marital Status: MARRIED