Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashvini Anandaraj

Puducherry

Summary

Dedicated and results-driven Senior Production Support Analyst with experience in managing critical applications for clients in the banking sector. Proficient in handling user queries, performing system health checks, and coordinating with stakeholders to ensure seamless operations. Strong expertise in incident management and problem resolution. Skilled in ITIL, Linux, and SQL.

Overview

3
3
years of professional experience

Work History

Engineer

Virtusa Consultancy Services
Chennai
09.2021 - Current
  • Provide senior-level support for critical application for the Citibank client, managing the Franchise Critical Application (Switch)
  • Handle user queries related to transaction decline across various channels, including ATM, IMPS, POS, PG, and Mobile Recharge.
  • Ensured system stability through performance of health checks and server restarts
  • Ensured successful execution of batch processes by closely monitoring and promptly addressing any failures.
  • Efficiently handled user issues and queries by creating and managing incidents and service requests in ServiceNow
  • Coordinated efforts with NPCI, Euronet, and the client to promptly address critical failures and achieve timely resolutions.
  • Resolved escalated tickets related to application support within agreed upon SLAs.
  • Provided technical guidance to users on application-related issues
  • Framing SQL queries as per user requirements
  • To cordinate and work along with Dev team for implementing new changes on the application
  • Analysing the top 10 issues/queries received on monthly basis and work with Dev team for permanent fix
  • Driving the weekly governance call with the client
  • Engage with Major Incident Management to investigate and resolve critical issues, determining root causes, developing solutions, and implementing corrective measures
  • Worked on Data archival activity for the client.

Education

Bsc Mathematics -

Bharadhidasan Govt College for Women
Puducherry
08.2021

Higher Secondary -

St. Joseph of Cluny
Puducherry

High School -

St. Joseph of Cluny
Puducherry

Skills

  • AWS cloud
  • Linux
  • SQL
  • ITIL
  • Python
  • Power BI

Accomplishments

  • Received Stellar award for my excellent performance for the team.
  • Received Dream Team Award from the client for my excellent contribution to the team

Timeline

Engineer

Virtusa Consultancy Services
09.2021 - Current

Bsc Mathematics -

Bharadhidasan Govt College for Women

Higher Secondary -

St. Joseph of Cluny

High School -

St. Joseph of Cluny
Ashvini Anandaraj