Dedicated professional seeking a challenging career in the industry. Committed to delivering top-notch services to clients and cultivating lasting customer relationships. Focused on maximizing abilities to make a significant contribution to the growth and success of the organization.
Hi, I’m
Ashwa Bhan Singh Purawat
French Language Expert
Bhilwara
Summary
Overview
7
years of professional experience
2
Languages
Work History
Cognizant
Sr. Consultant Technical service Desk
05.2022 - Current
Job overview
- Oversaw call handling for users of Canadian QSR restaurants.
- Diagnosed and fixed problems in POS machine systems.
- Initiated incidents and escalated as necessary.
- Handled Azure-related access and password concerns efficiently.
- Facilitated bridge calls to address P1 issues in French language.
- Collaborated on projects as required by team.
Essilor India PVT. Ltd.
Sr. Consultant Technical Service Desk
10.2021 - 05.2022
Job overview
- Managed communication through emails, chats, and calls in French.
- Diagnosed and fixed system errors promptly.
- Streamlined issue resolution processes through effective escalation management.
- Managed remote access solutions.
- Utilized SolarWinds, Monkey, and Ivanti for efficient system management.
Capgemini
Associate Consultant / B1
03.2019 - 10.2021
Job overview
- Contributed to A&W project for a leading Canadian fast food chain.
- Managed Subway project for quick service restaurants in Canada.
- Managed initiatives for BOSE Corporation project.
- Translated technical documents for Wintel Project Europe.
- Diagnosed issues with POS machines.
- Diagnosed and fixed problems with networked printers and payment terminals.
- Utilized Citrix Tool for password resets.
- Addressed OneDrive problems promptly.
- Monitored various servers using Nagios XI.
- Escalated issues to Linux and Windows teams when required.
- Initiated bridge call for P1 issues.
- Escalated critical incidents to appropriate teams for resolution.
- Engaged in training sessions for Zabbix, Graffana, Citrix.
Vcare call centers India Pvt Ltd
French Language Expert
10.2018 - 02.2019
Job overview
- Company Overview: Technical standards are essential to improving healthcare.
- Technical standards are essential to improving healthcare.
Benoveillant technology Pvt. Ltd.
05.2018 - 09.2018
Job overview
- The job activities involved for providing the IT consulting & Technical support services to the client, consulting services related to the software solutions where provided technical support in the pre-sales and post sales of software to the client, meeting technical support target resolution and monitoring the progress of activities periodically.
- Developed effective technical support services and resolutions to address the concerns of client also providing edge technical solutions and updating the client about specific any new application of software available which help them for developing their business in the competitive market.
- French language expert.
Education
RAJASTHAN UNIVERSITYRajasthan
RAJASTHAN UNIVERSITY
University Overview
GPA: 58.5%
CENTRAL BOARD OF SECONDARY EDUCATION
CENTRAL BOARD OF SECONDARY EDUCATION
University Overview
GPA: 58.2%
CENTRAL BOARD OF SECONDARY EDUCATION
CENTRAL BOARD OF SECONDARY EDUCATION
University Overview
GPA: 62%
Skills
B2 certified in French language
Co Curricular And Extra Activities
Co Curricular And Extra Activities
- Participated and secured 2nd position in shot put, long jump in inter school competition
- Sound knowledge of Daily accounting
- Self-reliant and self-driven
- Ensuring essential variables are in accordance to approved specification, codes and standards
- A quick learner and able to work under pressure and meet deadlines
Personal Information
Personal Information
- Nationality: Indian
Disclaimer
Disclaimer
I hereby declare that the information furnished above is true and accurate to the best of my knowledge.Qualifications And Certifications
Qualifications And Certifications
- Alliance Française de Bengaluru, 12/2017, Niveau B2
- Alliance Française d’Ahmedabad, 12/2015, Crash Course B1
- NIFESM Jaipur, 12/2013, One year Diploma Industrial Safety
- Alliance Française d’Ahmedabad, 12/2008, DELF A2
- CCNA Certified
Timeline
Sr. Consultant Technical service Desk
Cognizant
05.2022 - Current
Sr. Consultant Technical Service Desk
Essilor India PVT. Ltd.
10.2021 - 05.2022
Associate Consultant / B1
Capgemini
03.2019 - 10.2021
French Language Expert
Vcare call centers India Pvt Ltd
10.2018 - 02.2019
Benoveillant technology Pvt. Ltd.
05.2018 - 09.2018
CENTRAL BOARD OF SECONDARY EDUCATION
CENTRAL BOARD OF SECONDARY EDUCATION
1 2006
CENTRAL BOARD OF SECONDARY EDUCATION
CENTRAL BOARD OF SECONDARY EDUCATION
1 2004
RAJASTHAN UNIVERSITY
RAJASTHAN UNIVERSITY
1 2012
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