Seeking to contribute to a forward-thinking organization that prioritizes skill enhancement and knowledge advancement. Committed to driving organizational growth through dynamic collaboration and innovative solutions. Eager to leverage expertise and adaptability to deliver measurable results and support team objectives.
1. Spearheaded the onboarding process for new clients, ensuring seamless integration of ClearTax's GST and TDS solutions into their workflows.
2. Conducted personalized training sessions for clients, enhancing their understanding of platform features, compliance, and best practices, leading to a 30% increase in client adoption rates.
3. Acted as a trusted advisor, providing ongoing support and guidance to ensure the client's success and satisfaction with Clear Tax solutions, resulting in a 25% improvement in customer retention.
4. Collaborated cross-functionally with product and technical teams to resolve client issues and ensure product enhancements aligned with customer needs and feedback.
5. Developed and maintained strong relationships with key client stakeholders, identifying opportunities for upselling and cross-selling additional products, leading to a 15% increase in revenue from existing clients.
1. Responsible for maintaining and recording invoices, credit notes, and debit notes in Oracle.
2. Managing a variety of customers from multiple sectors, including E-commerce, B2B, and B2C.
3. Evaluating GST impact, including RCM and E-invoicing, along with AP and AR adjustments.
4. Expertise in managing the entire P2P cycle, from purchase order creation to invoice processing and payment execution.
5. Skilled in matching invoices to purchase orders and receipts, ensuring that discrepancies are addressed and resolved efficiently.
6. Ability to maintain strong working relationships and clear communication with the vendor.