Ashwani Anand
Customer care associate
Delhi
Summary
Dynamic and results-driven professional with expertise in customer care, problem-solving, and effective communication, seeking a challenging role in a growth-oriented organization. Skilled in handling international voice support, AI prompt writing, video editing, and sound designing, with proven ability to work as a team player. Committed to driving customer satisfaction, process improvement, and strategic outcomes through innovative solutions and collaboration. Dedicated to enhancing organizational performance while continuously developing technical knowledge and professional expertise.
Overview
9
9
years of professional experience
Work History
Senior Practitioner
Concentrix Ibm Daksh
09.2016 - 02.2018
- Handled high-volume inbound and outbound customer calls, resolving queries related to orders, payments, deliveries, and returns.
- Delivered exceptional support by actively listening, identifying issues, and providing accurate solutions within company policies.
- Maintained strong customer satisfaction scores by ensuring quick resolution and professional communication.
- Assisted in cross-functional coordination with logistics and technical teams to resolve complex escalations.
Senior CustomerCare Executive
Jindal Intellicomcenter Limited
03.2018 - 03.2023
- Managed inbound and outbound voice calls for overseas consumers, providing assistance with queries, complaints, and service requests.
- Delivered clear and professional communication while ensuring high-quality customer interactions across international markets.
- Resolved customer concerns efficiently by analyzing issues, offering accurate solutions, and following up for closure.
- Maintained performance metrics including call handling time, quality scores, and customer satisfaction levels.
Senior Executive
Vprotect India Ltd
04.2023 - 08.2025
- Handled inbound and outbound voice calls for Australian consumers who had subscribed to the company’s security services.
- Assisted customers with technical queries, service activations, troubleshooting, and renewals.
- Delivered professional and empathetic communication while ensuring compliance with service standards.
- Ensured high levels of customer satisfaction and retention by providing accurate solutions and timely follow-ups.
- Achieved individual performance goals including call quality, resolution rate, and customer feedback scores.
Education
Class 10th - All Subject
Jain Happy School
03-2010
Class 12th - Science
D.A.V Senior Secondary School (CBSE BOARD)
04.2001 -
Bachelor of Science - Chemistry
Chaudhary Charan Singh University
04.2001 -
Skills
Proficient in working across all major operating systems with strong technical adaptability
Skilled in AI prompt writing for creating effective, engaging, and structured outputs
Experienced in video editing and sound designing, with an eye for detail and creativity
Strong command of professional email writing and business communication
Quick learner with problem-solving abilities and a collaborative approach to tasks
Personal Information
- Father’s Name : Mr. Dev Anand
- Date of Birth : 14th MAY 1993
- Nationality : Indian
- Gender : Male
- Languages Known : English &Hindi
- Place: Delhi (ASHWANI ANAND)
bike ride
- Enthusiastic about long-distance bike riding and exploring diverse routes.
- Skilled in video recording, editing, and post-production to document travel experiences.
- Interested in digital content creation and social media engagement, combining creativity with technical expertise.
Timeline
Senior Executive
Vprotect India Ltd
04.2023 - 08.2025
Senior CustomerCare Executive
Jindal Intellicomcenter Limited
03.2018 - 03.2023
Senior Practitioner
Concentrix Ibm Daksh
09.2016 - 02.2018
Class 12th - Science
D.A.V Senior Secondary School (CBSE BOARD)
04.2001 -
Bachelor of Science - Chemistry
Chaudhary Charan Singh University
04.2001 -
Class 10th - All Subject
Jain Happy School