ASHWANI CHOUDHARY
Mohali
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8+ years of extensive leadership experience in BPO industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Team Leader
TaskUs
10.2022 - Current
- Managing local advocates (Escalation Q) for all the LOB.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Team Manager
Alorica
03.2022 - 09.2022
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
Team Leader
Jindal Intellicom
04.2021 - 03.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
- Led team of 25 members while providing exceptional customer service.
- Participated in cross-functional team-building activities.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided backup support for organizational leadership.
Team Leader
ISON BPO PVT LTD
10.2018 - 05.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Team Leader
Aegis Customer Support PVT LTD
07.2016 - 10.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Coordinated weekly meetings for internal and external groups.
- Led team of 18 members while providing exceptional customer service.
- Participated in cross-functional team-building activities.
Customer Service Representative
Aegis LTD
05.2015 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Engineering / Bachelor of Technology -
MIMIT
Malout, Punjab07.2014
HSC (Class 12) - undefined
H.R Public School
Laksar, Uttarakhand07.2009
SSC(10th) - undefined
Holy Cross School
laksar, Uttarakhand06.2006
Skills
Active Listening
Timeline
Team Leader
TaskUs
10.2022 - Current
Team Manager
Alorica
03.2022 - 09.2022
Team Leader
Jindal Intellicom
04.2021 - 03.2022
Team Leader
ISON BPO PVT LTD
10.2018 - 05.2019
Team Leader
Aegis Customer Support PVT LTD
07.2016 - 10.2018
Customer Service Representative
Aegis LTD
05.2015 - 07.2016
HSC (Class 12) - undefined
H.R Public School
SSC(10th) - undefined
Holy Cross School
Bachelor of Engineering / Bachelor of Technology -
MIMIT
PERSONAL INFORMATION
- Gender: Male
- Marital Status: Married
- Father’s Name: Mr. Dharamveer Singh
- Nationality: Indian
- Address: Sec 80 Mohali, Mohali, Mohali - 140308, Punjab