Ashwani Gupta
New Delhi
Summary
Dynamic Shift Manager with a proven track record at LOpera, enhancing customer satisfaction and driving sales growth through exceptional leadership and team development. Skilled in operations management and conflict resolution, I successfully implemented strategies that reduced compliance issues and fostered a high-performing team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
LOpera
07.2024 - Current
- - Led and developed a high-performing team, resulting in a 20% increase in customer satisfaction scores.
- - Cultivated strong customer relationships through proactive communication and addressing needs, resulting in a 15% growth in sales and exceeding targets.
- - Successfully managed operations, ensuring adherence to food safety, hygiene, and health standards, leading to a 30% reduction in incidents and compliance issues.
Supervisor
Paul bakery
10.2021 - 05.2024
- - Managed daily shift operations and supervised a team of 30 staff members
- - Oversaw inventory management and ensured adequate stock levels at all times
- - Implemented new policies and procedures resulting in a 12% increase in efficiency
- - Conducted regular performance evaluations and provided coaching to improve team productivity
Guest Service Associate
JW Marriott Hotel New Delhi
New Delhi
04.2019 - 09.2021
- - Provided exceptional guest service by delivering prompt and personalized assistance
- - Prepared and served coffee, tea, and other beverages to ensure guest satisfaction
- - Managed daily buffet setup and maintained high standards of presentation
- - Oversaw inventory, ordering, and stocking to meet the demands of large-scale events
Education
Bachelor of Science - Biology
ALLPHS
NEW DELHI06-2019
GED -
Jawaharlal Nehru College
Uttar Pradesh, Hindi05-2016
High School Diploma -
Jawaharlal Nehru College
Uttar Pradesh, Hindi05-2014
Skills
- Leadership and management
- Team leadership
- Staff training and development
- Conflict resolution
- Operations and logistics
- Inventory control
- Table management
- POS system proficiency
- Customer service
- Complaint resolution
- Guest satisfaction
- Time management
- Shift planning
- Prioritization skills
- Financial management
- Labor cost control
- Sales tracking
- Basic accounting
- Food safety compliance
- Quality assurance
- Health regulations knowledge
- Communication skills
- Team collaboration
Certification
Food safety supervisor
Languages
English, Hindi
Projects
12 months, pre-opening, part of two well-known brand pre-opening outlets like Paul Bakery and Lopera Restaurant
Extracurricular Activities
Data entry skills from NIIT Foundation certified Excel and Word operator banking course from NIIT Foundation certified for basic knowledge about the banking sector
Affiliations
- GARDENING
- BIRDWATCHING
- PHOTOGRAPHY
- YOGA
Languages
Hindi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
CUSTOM SECTION
- Additional
- Personal details
- Father's name: Ajay Gupta
- Date of birth: 18th June 1999
Disclaimer
Declaration: I hereby declare that the above-written particulars are true to the best of my knowledge and belief
Date: -
Place: -
Timeline
Shift Manager
LOpera
07.2024 - Current
Supervisor
Paul bakery
10.2021 - 05.2024
Guest Service Associate
JW Marriott Hotel New Delhi
04.2019 - 09.2021
Bachelor of Science - Biology
ALLPHS
GED -
Jawaharlal Nehru College
High School Diploma -
Jawaharlal Nehru College
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