Summary
Overview
Work History
Education
Skills
Certification
Languages
Projects
Extracurricular Activities
Affiliations
Languages
Websites
CUSTOM SECTION
Disclaimer
Timeline
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Ashwani Gupta

Ashwani Gupta

New Delhi

Summary

Dynamic Shift Manager with a proven track record at LOpera, enhancing customer satisfaction and driving sales growth through exceptional leadership and team development. Skilled in operations management and conflict resolution, I successfully implemented strategies that reduced compliance issues and fostered a high-performing team environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

LOpera
07.2024 - Current
  • - Led and developed a high-performing team, resulting in a 20% increase in customer satisfaction scores.
  • - Cultivated strong customer relationships through proactive communication and addressing needs, resulting in a 15% growth in sales and exceeding targets.
  • - Successfully managed operations, ensuring adherence to food safety, hygiene, and health standards, leading to a 30% reduction in incidents and compliance issues.

Supervisor

Paul bakery
10.2021 - 05.2024
  • - Managed daily shift operations and supervised a team of 30 staff members
  • - Oversaw inventory management and ensured adequate stock levels at all times
  • - Implemented new policies and procedures resulting in a 12% increase in efficiency
  • - Conducted regular performance evaluations and provided coaching to improve team productivity

Guest Service Associate

JW Marriott Hotel New Delhi
New Delhi
04.2019 - 09.2021
  • - Provided exceptional guest service by delivering prompt and personalized assistance
  • - Prepared and served coffee, tea, and other beverages to ensure guest satisfaction
  • - Managed daily buffet setup and maintained high standards of presentation
  • - Oversaw inventory, ordering, and stocking to meet the demands of large-scale events

Education

Bachelor of Science - Biology

ALLPHS
NEW DELHI
06-2019

GED -

Jawaharlal Nehru College
Uttar Pradesh, Hindi
05-2016

High School Diploma -

Jawaharlal Nehru College
Uttar Pradesh, Hindi
05-2014

Skills

  • Leadership and management
  • Team leadership
  • Staff training and development
  • Conflict resolution
  • Operations and logistics
  • Inventory control
  • Table management
  • POS system proficiency
  • Customer service
  • Complaint resolution
  • Guest satisfaction
  • Time management
  • Shift planning
  • Prioritization skills
  • Financial management
  • Labor cost control
  • Sales tracking
  • Basic accounting
  • Food safety compliance
  • Quality assurance
  • Health regulations knowledge
  • Communication skills
  • Team collaboration

Certification

Food safety supervisor

Languages

English, Hindi

Projects

12 months, pre-opening, part of two well-known brand pre-opening outlets like Paul Bakery and Lopera Restaurant

Extracurricular Activities

Data entry skills from NIIT Foundation certified Excel and Word operator banking course from NIIT Foundation certified for basic knowledge about the banking sector

Affiliations

  • GARDENING
  • BIRDWATCHING
  • PHOTOGRAPHY
  • YOGA

Languages

Hindi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2

CUSTOM SECTION

  • Additional
  • Personal details
  • Father's name: Ajay Gupta
  • Date of birth: 18th June 1999

Disclaimer

Declaration: I hereby declare that the above-written particulars are true to the best of my knowledge and belief

Date: -

 Place: -

Timeline

Shift Manager

LOpera
07.2024 - Current

Supervisor

Paul bakery
10.2021 - 05.2024

Guest Service Associate

JW Marriott Hotel New Delhi
04.2019 - 09.2021

Bachelor of Science - Biology

ALLPHS

GED -

Jawaharlal Nehru College

High School Diploma -

Jawaharlal Nehru College
Ashwani Gupta