ASHWANI KOUL
Front Office Manager
New Delhi
Summary
Hello, I'm Ashwani Koul from New Delhi, India, Reliable Front Office Manager known for interacting with guests and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
12
12
years of professional experience
1
1
Language
Work History
Front Office Manager
Radisson Blu Resort & Spa, Alibaug, Maharashtra
01.2024 - Current
- Heading a department with 43 employees to provide guests with a luxurious experience. 03 Reservations, 03 Duty Managers, 08 Reception Team, 03 Activity team, 03 Gymnasium team, 07 SPA team, 04 POOL team, 04 GRE team, 08 CONCIERGE team. & Outsourced 02 YOGA teachers, & 05 cultural dance team for the evening.
- Performing an monthly ADR of INR 12000.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Resolved guest complaints professionally, maintaining positive relationships with guest for future business opportunities.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at hotel premises.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Implemented staff training programs, improving employee performance and team cohesion.
- Maintained a clean and organized work environment, promoting an professional image of the hotel to guests.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Front office Manager
Fairfield By Marriott, Rajajinagar Bengaluru
03.2023 - 11.2023
- FOR THE SON'S OPERATION, WHICH TOOK PLACE IN AIIMS, NEW DELHI, HAD TO LEAVE THE HOTEL
- MANAGED THE FIRST FAIRFIELD IN APEC SINCE 2013 WITH 148 ROOMS
- SUCCESSFULLY INCREASED GUEST SATISFACTION SCORE FROM 31.04% TO 73.00%
- ACHIEVED ENROLLMENT GOALS
- INCREASED TRANSPORTATION REVENUE
- CONDUCTED DEPARTMENTAL TRAINING AND BRIEFINGS
- COORDINATED WITH OTHER DEPARTMENTS FOR HOTEL DEVELOPMENT
- EFFECTIVELY MANAGED BOOKING, NO SHOW, AND CANCELLATION PROCESSES
- RESPONSIBLE FOR TRAININGS AND TEAM ROSTERS.
- DID 02 AUDITS (THE FIRST VIRTUAL AUDIT SCORED 91%, AND THE SECOND IN-PERSON AUDIT SCORED 94%)
- WITHIN TEN MONTHS, THE BALANCE SCORECARD FOR THE FRONT OFFICE WAS COMPLETED, MOVING FROM A MEDICORE TO AN EXCELLENT PERFORMANCE
Front Office Manager
The Orchid Shimla /The Orchid Manali
11.2021 - 03.2023
- MANAGED FRONT OFFICE OPERATIONS FOR A 96-ROOM HOTEL & 57 ROOMS HOTEL IN MANALI.
- HANDLED THE ROOM INVENTORY FOR BOTH THE HOTELS. On WEEKDAYS PERFORMANCED WITH REVPAR & WEEKEND's PERFORMANCED WITH ADR.
- RESPONSIBLE FOR BUDGET PREPARATION AND SUBMISSION
- PROVIDED WEEKLY AND MONTHLY REPORTS TO THE GENERAL MANAGER AND CORPORATE OFFICE
- CONFIRMED GROUP QUERIES AND RELEASED HOTEL PROMOTIONS TO BOOST OCCUPANCY AND REVENUE
- CONDUCTED DEPARTMENTAL TRAINING AND RECRUITMENT
- RESOLVED GUEST COMPLAINTS AND ENSURED GUEST SATISFACTION.
Assistant Front Office Manager
Radisson Hi-Tec City Hyderabad
08.2019 - 08.2020
- MANAGED FRONT OFFICE DEPARTMENT OPERATIONS FOR A 209-ROOM HOTEL
- ACHIEVED ZERO ATTRITION IN THE DEPARTMENT
- HANDLED GUEST COMMENTS ON VARIOUS PLATFORMS WITHIN 24 HOURS
- MANAGED STAFFING OF 40 TEAM MEMBERS
- EFFICIENTLY HANDLED ACCOMMODATION MEETINGS
- RESOLVED FINANCE QUERIES AND CLOSED PAYMASTERS WITHIN 72 HOURS
- ASSISTED IN RATE MANAGEMENT AND YIELD STRATEGIES
- CONDUCTED RECRUITMENT AND TRAINING FOR THE DEPARTMENT.
Assistant Front Office Manager
Four Points by Sheraton
11.2017 - 07.2019
- MANAGED FRONT OFFICE OPERATIONS FOR A 70-ROOM HOTEL
- ACHIEVED SIGNIFICANT IMPROVEMENT IN TRIP ADVISOR RANKINGS
- ENSURED SUCCESSFUL INTEGRATION FROM STARWOOD TO MARRIOTT
- CONDUCTED DEPARTMENT HIRING AND HANDLED RESERVATIONS
- MANAGED GROUPS AND BILLING PROCESSES
- ACHIEVED TOP 43 HOTELS IN DELHI NCR ON TRIP ADVISOR.
Duty Manager - Front Office
Radisson Blu Paschim Vihar, New Delhi
10.2016 - 11.2017
- RESPONSIBLE FOR SHIFT BRIEFINGS AND TRAINING
- ENSURED GROOMING STANDARDS FOR TEAM MEMBERS
- HANDLED ROOM ASSIGNMENTS AND BLOCKING
- MANAGED GUEST COMPLAINTS AND ROOM UPSELLING TARGETS
- PREPARED VARIOUS REPORTS AND HANDLED PRE-ARRIVALS FOR GROUPS
- ACHIEVED A 5-6% INCREASE IN ADR THROUGH UPSELLING.
Duty Manager - Front Office
Country Inn & Suites
03.2016 - 09.2016
- INTERNAL TRANSFER
- ACHIEVED 100% GUEST SATISFACTION
- HANDLED PRE-ARRIVALS FOR GROUPS.
Duty Manager - Front Office
Park Plaza Faridabad
02.2015 - 03.2016
- INTERNAL TRANSFER
- HANDLED SHIFT BRIEFINGS AND TRAINING
- MANAGED ROOM ASSIGNMENTS AND BLOCKING
- ACHIEVED 100% GUEST SATISFACTION.
Assistant Manager - Front Office
Piccadilly Hotel Janakpuri (Known As Hyatt)
08.2014 - 01.2015
- MANAGED THE FRONT OFFICE OF A 225-ROOM HOTEL.
Welcomer / Welcome Supervisor
Pullman Gurgaon Central Park
10.2011 - 08.2014
- STARTED AT THE BELL DESK AND PROGRESSED TO FRONT OFFICE SUPERVISOR.
Education
Sikkim Manipal University
Greater NodiaSkills
BUDGETING
undefinedAccomplishments
- IMPROVED TRIP ADVISOR RANKINGS FOR FOUR POINTS BY SHERATON.
- APPRECIATION LETTER FOR HIGHEST SCORES IN MEDALLIA RANKING & TRIP ADVISOR SCORES.
- ACHIEVED 98.80% IN BSA AUDIT FOR FOUR POINTS BY SHERATON NEW DELHI AIRPORT HIGHWAY.
- CERTIFIED TRAIN THE TRAINER FROM FOUR POINTS BY SHERATON AND RADISSON BLU PASCHIM VIHAR, NEW DELHI.
- SUCCESSFULLY COMPLETED THE INTEGRATION OF PMS SYSTEMS BETWEEN STARWOOD TO MARRIOTT FOR TWO HOTELS.
- MAINTAINED A CONSTANT SCORE OF 98% FOR REVIEW PRO IN RADISSON HI-TECH CITY HYDERABAD.
- TOOK THE ORCHID HOTEL RANKING TO 2ND ON TRIP ADVISOR.
- ACHIEVED MONTHLY UPSELLING TARGETS.
- MANAGED ONLINE INVENTORIES, RATES, AND ROOM UPSELLING.
- HANDLED STAFFING OF 10 TEAM MEMBERS.
- ASSISTED IN SALES CALLS AND ROOM RATE MANAGEMENT.
- OVERSAW COMMISSION INVOICES AND ACHIEVED A TRIP ADVISOR RANKING OF 2ND IN SHIMLA.
Personal Information
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Front Office Manager
Radisson Blu Resort & Spa, Alibaug, Maharashtra
01.2024 - Current
Front office Manager
Fairfield By Marriott, Rajajinagar Bengaluru
03.2023 - 11.2023
Front Office Manager
The Orchid Shimla /The Orchid Manali
11.2021 - 03.2023
Assistant Front Office Manager
Radisson Hi-Tec City Hyderabad
08.2019 - 08.2020
Assistant Front Office Manager
Four Points by Sheraton
11.2017 - 07.2019
Duty Manager - Front Office
Radisson Blu Paschim Vihar, New Delhi
10.2016 - 11.2017
Duty Manager - Front Office
Country Inn & Suites
03.2016 - 09.2016
Duty Manager - Front Office
Park Plaza Faridabad
02.2015 - 03.2016
Assistant Manager - Front Office
Piccadilly Hotel Janakpuri (Known As Hyatt)
08.2014 - 01.2015
Welcomer / Welcome Supervisor
Pullman Gurgaon Central Park
10.2011 - 08.2014
Sikkim Manipal University
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