ASHWANI KOUL

• A very strong candidate with a strong background in managing Front Office Operations, Guest engagement scores, Reservations, Revenue Management, OTA Platforming
• Radisson Blu Kaushambi has 147 Room Keys & Radisson Blu Towers has 181 Room Keys.
• Handling a team of 90 team members for both the hotels.
• Maintaining the highest level of guest experience.
• Resolved guest complaints professionally, maintaining positive relationships with guests for future business opportunities.
• Implemented staff training programs, improving employee performance and team cohesion.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Managed daily & weekly room inventory to maximize occupancy rates and revenue generation.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
• Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
• Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
• Identified issues regarding delayed or incomplete payments and followed through to resolution.
• Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
• Improved employee retention rates by creating engaging and interactive learning materials.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

• Lateral Move to the Radisson Blu Kaushambi & Radisson Blu Towers, As Radisson Blu, Alibaug hotel is de-flagged to Taj hotel, Alibaug.
• Reporting to the General Manager of the hotel.
• Heading a department with 43 employees to provide guests with a luxurious experience. 03 Reservations, 04 Duty Managers, 08 Reception Team, 03 Activity team, 04 Gymnasium team, 08 SPA team, 04 POOL team, 04 GRE team, 08 CONCIERGE team. & Outsourced 02 YOGA teachers, & 05 cultural dance team for the evening.
• Maintaining monthly ADR between INR 12500 - INR 13000.
• Great understanding in handling the PnL & Preparing rooms Budget.
• Hotel Maintaining the rooms profitability of 80%.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.

• FOR SONs OPERATION, WHICH TOOK PLACE IN AIIMS, NEW DELHI, HAD TO LEAVE HOTEL
• MANAGED FIRST FAIRFIELD IN APEC SINCE 2013 WITH 148 ROOMS
• SUCCESSFULLY INCREASED GUEST SATISFACTION SCORE FROM 31.04% TO 73.00%
• ACHIEVED ENROLLMENT GOALS
• INCREASED TRANSPORTATION REVENUE
• CONDUCTED DEPARTMENTAL TRAINING AND BRIEFINGS
• COORDINATED WITH OTHER DEPARTMENTS FOR HOTEL DEVELOPMENT
• EFFECTIVELY MANAGED BOOKING, NO SHOW, AND CANCELLATION PROCESSES
• RESPONSIBLE FOR TRAININGS AND TEAM ROSTERS.
• DID 02 AUDITS (FIRST VIRTUAL AUDIT SCORED 91%, AND SECOND IN-PERSON AUDIT SCORED 94%)
• WITHIN TEN MONTHS, BALANCE SCORECARD FOR FRONT OFFICE WAS COMPLETED, MOVING FROM MEDICORE TO AEXCELLENT PERFORMANCE

• MANAGED FRONT OFFICE OPERATIONS FOR 96-ROOM HOTEL & 57 ROOMS HOTEL IN MANALI.
• HANDLED TEAM FOR BOTH HOTELS 18 No's.
• HANDLED THE ROOM INVENTORY FOR BOTH THE HOTELS. On WEEKDAYS PERFORMANCED WITH REVPAR & WEEKEND's PERFORMANCED WITH ADR.
• RESPONSIBLE FOR BUDGET PREPARATION AND SUBMISSION
• PROVIDED WEEKLY AND MONTHLY REPORTS TO GENERAL MANAGER AND CORPORATE OFFICE
• CONFIRMED GROUP QUERIES AND RELEASED HOTEL PROMOTIONS TO BOOST OCCUPANCY AND REVENUE
• CONDUCTED DEPARTMENTAL TRAINING AND RECRUITMENT
• RESOLVED GUEST COMPLAINTS AND ENSURED GUEST SATISFACTION.

• MANAGED FRONT OFFICE DEPARTMENT OPERATIONS, RESERVATIONS, CONCIERGE DESK, GUEST REALTIONS, GUEST STATISFACTION SCORE FOR 209-ROOM HOTEL
• MANAGED STAFFING OF 40 TEAM MEMBERS
• ASKED TO LEAVE BECAUSE OF COVID 19

• MANAGED FRONT OFFICE OPERATIONS FOR 70-ROOM HOTEL
• ACHIEVED SIGNIFICANT IMPROVEMENT IN TRIP ADVISOR RANKINGS
• PERFORMED SUCCESSFUL INTEGRATION FROM STARWOOD TO MARRIOTT

Various Other Positions

- Duty Manager - Radisson Blu Hotel Paschim Vihar, New Delhi, New Delhi, INDIA - Year (Oct 2016 - Nov 2017) - 176 Room Keys

- Duty Manager - Country Inn & Suites Hotel, Shahibabad, U.P., INDIA - Year (March 2016 - Sep 2016) - 216 Room Keys Hotel - Lateral Move to Radisson Blu Hotel Paschim Vihar, New Delhi

- Duty Manager - Park Plaza Faridabad Hotel, Haryana, INDIA - Year (Feb 2015 - July 2016) - 70 Room Keys - Lateral Move to Country Inn & Suites Hotel, Shahibabad

- Assistant Manager - Piccadilly Hotel Jankapuri, New Delhi, INDIA - Year (Aug 2014 - Jan 2015) - 225 Room Keys Hotel.

- Welcomer / Welcome Supervisor - Pullman Gurgaon Central Park (Presently known as Le Meridian) , Gurugram, INDIA - Year (Oct 2008 - Aug 2014) - A team member of a Pre Opening hotel & a Flagship hotel of INDIA Accor.