Ashwani Kumar

Shree Technocrat Communication System Pvt. LTD

05.2015 - Current

Delivered network system upgrade on time, under budget, and with minimal service interruption.
Designed, installed and configured email encryption gateways with data loss prevention.
Championed ongoing improvements in IT infrastructure by recommending targeted investments in hardware, software, and staff training resources.
Developed, implemented and documented security programs and policies and monitored compliance across departments.
Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Monitored systems in operation and quickly troubleshot errors.
Coordinated with systems partners to finalize designs and confirm requirements.
Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
Installed and configured operating systems and applications.
Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Diagnosed and troubleshot hardware, software and network issues.
Assisted in development of long-term strategies to grow department and resources.
Guided organizational technology strategy and roadmaps.
Enhanced employee satisfaction by addressing technology-related issues in a timely manner through efficient helpdesk management protocols.