Ashwani Kumar
Ludhiana
Summary
Engaging in a profession within an organization in utilizing my professional skills for providing better results & obtain a challenging and intellectually satisfying position in the organization that allows learning new technologies. Highly skilled Area Service Manager with proven track record of managing service operations and driving customer satisfaction. Demonstrated strengths in team leadership, problem-solving, and strategic planning. Previous roles have demanded strong relationship-building skills to foster collaboration across teams and enhance service delivery. Successfully implemented improvements to operational processes that increased efficiency and improved customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Service Manager (PB, HP &HR)
PowerHF India Pvt Ltd
Ludhiana
02.2017 - Current
- Plan the work for the channel partners based on SoW finalized
- Plan for the material as per work content and ensure availability of material
- Seek customer consent for the work plan
- Track channel partners performance on periodic basis as per the agreed SLA
- Monitor and ensure for timely submission of work completion certifications to the customer and submission of channel partners bills to Head Office
- Implement ISO QMS, EHS and OHSAS system in the field
- Ensure for timely completion of the new Project activities
- Have circle level monthly meeting with the customer & channel partners
- Publish periodic reports on channel partner’s performance and take CA&PA for improvement
- Monitor and ensure for proper material consumption booking, material reconciliation & audit of VMI Stock
- Provide technical & system support to channel partners
- Providing support for retail customers
- Development and Evaluation of New Channel Partner / dealership / free lancer for Projects and other services
- Providing Training to dealership, Technician and customers.
Manager
ROYAL HTET TECHNICAL SERVICES COMPANY LIMITED
Yangon
08.2016 - 01.2017
- Supervision & Managing of Installation and Commissioning of power equipment at Telenoor BTS Sites
- Supervision of Servicing and overhauling of DG
- Supervision of Installation of active equipment like BTS
- Managing the Servicing of power equipment
- Supervision & performing civil work
- Preparing Quotation as per Business Need
- Preparing Invoices & Follow Up for Payment with Customer
- Plan, Schedule and initiate sales call to potential and present Clients & make report
- Updating Client and Supplier Database
- Assisting Operation Head regarding day-to-day activities
- Supervision of solar installation team.
Service Manager
Paramount Enterprises
08.2008 - 08.2016
- Overall, in charge of service department & workshop activities
- Deputation of service technicians for various complaints
- Manufacturing, supply and installation of AMF Panel, DG Set
- Attending Major complaints of DG Set if not resolved by technician
- Monitoring complaint register & ensuring closure of complaints on daily basis
- Daily preparation of visit plan for next day
- Keeping records for service training, parts catalogue, dg manual and etc
- Daily scrutiny of field service reports
- Monthly MOM with Reliance authorities
- To plan and execute service activities as per AOP
- To consult various important issues with the head on daily basis
- To correspond H.F mails regarding service issues and warranty matters
- Indent for service / warranty parts requirement to store and approval for outsourcing job repairs from head of dealership
- Recommending action to be taken against service staff
- To check e-mails and reply to H.F regarding dealership operations & payment issues
- Arranging service training to service technicians in house as per H.F service training programme
- Quality internal audit of service & store department
- To look routine problems of service technicians and resolve accordingly
- Ensuring that PM/BD visits , health check ups are being done timely
- Regular site visits to cross check the job carried out by the technicians
- Responsible for after sales service functions & new business exploration
- Prepare and monitor annual operation plan
- To monitor the inventory turns for better functioning of dealership
- Monitoring that monthly reports such as MIS reports , monthly orders , warranty parts are being followed as per H.F policy
- Preparation of business generation plan and its review quarterly with service head and other senior staff
- Office administration and disciplinary action against staff
- To review performance of staff and decide reward criterion
- Monitoring and coordinating sales / marketing activities
- Reports- Submission of daily activity, weekly reviews & monthly management report, keeping in mind the requirement of data & analysis required by the client
- Cost control-direct saving method & Optimum utilization of resources maximum profit center responsibility, energy conservation methods
- Procurement of any goods or items in cheap competitive rate with quality in job or product
- Administrative jobs- Handling entire administration personal, weekly/ monthly roistering, Job allocation & allotment, monitoring the follow-up & feedback for the same
- Record keeping & updating on a daily basis according to the site-specific manual.
Electrical Engineer (Project)
Reliance communication Ltd (Punjab Circle)
11.2006 - 08.2008
- Looking after all Project operation with contractors at Reliance communication
- Installation of the 1200 KVA DG set, LT panel, Transformer, 100 KW SMPS, 30 KW SMPS, 30 KVA DG Set AC and all MCN equipment’s
- Checked the all civil and electrical work of BTS site
- All contractors’ bill verified
- Commissioning the all Equipment like AC SMPS DGs set and send the all site commissioning reports of the senior department
- Signing & cancellation of contracts, Submission of bills, manpower requirement & deployment at site
- Penalizing & issuing warning letters to them at any given point of time with the advice of Manager.
Education
ISO Internal Audit covering ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018standards of Integrated management system -
04.2022
3 Year Electrical Engineering Diploma -
01.2006
Matriculation -
01.1999
Skills
- Analysis and Decision-making
- Teamwork
- Co-ordination skills
- Communication
- Managing Performance
- Gaining Commitment
- Customer focus
- Personal Integrity
- Strong planning for executed projects/services within SLA
- Deep Knowledge of Automation/ Engine /Alternator/AMF Panel/ R&R Job/ Channel Partner Development/ Trainer/ ISO standard implementation /SAP/ Telecom Projects/ Sales & services/ Parts Management /WFM/CRM
Personality Traits
Strong learning ability. Willing to take up responsibilities individually as well as in a group.
Personal Information
- Father's Name: Sh. Sansar Chand
- Date of Birth: 02/06/85
- Nationality: Indian
- Marital Status: Married
Certification
ISO Internal Audit covering ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018standards of Integrated management system
Timeline
Area Service Manager (PB, HP &HR)
PowerHF India Pvt Ltd
02.2017 - Current
Manager
ROYAL HTET TECHNICAL SERVICES COMPANY LIMITED
08.2016 - 01.2017
Service Manager
Paramount Enterprises
08.2008 - 08.2016
Electrical Engineer (Project)
Reliance communication Ltd (Punjab Circle)
11.2006 - 08.2008
ISO Internal Audit covering ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018standards of Integrated management system -
3 Year Electrical Engineering Diploma -
Matriculation -
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