Ashwani Kumar

Assign each member of the team tasks based on their competencies and the needs of the group to meet O&M agenda.
Utilize the backgrounds and talents of crew supervisors to enhance their abilities and groom them for future management roles
Develop a work environment that encourages compliance with company, state and federal safety and employment guidelines
Set performance metrics for each team member and then work with team members to make sure that all metrics are met
Meet with management once each week to discuss the company’s goals and how the team is working to meet those goals.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Led employee relations through effective communication, coaching, training, and development.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.