ASHWANI MEHTA
Working Professional
Summary
With over 10 years of dedicated experience, I've honed my skills as a Training and Quality Manager, adept at optimizing call center performance while fostering a culture of excellence akin to the transformative role of yeast in fermentation.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Sr. Manager Training & Quality – L & D
Virohan
01.2023 - Current
- As the Senior Manager of Training & Quality - Learning and Development at Virohan, I spearhead initiatives aimed at refining call center operations. My responsibilities include crafting bespoke training programs, implementing rigorous quality assurance protocols, and harnessing data-driven insights to drive continuous improvement.
- A key aspect of my role involves evaluating employee performance and providing constructive feedback to facilitate skill enhancement. Additionally, I oversee training sessions focused on instilling best practices in quality management, fostering a culture of excellence throughout the organization.
Manager Training & Quality
SPINNY.COM
02.2019 - 12.2023
- I established and institutionalized the Training & Quality function for the Supply, Demand, and Post Sales operations within the company. Spearheading continuous improvement efforts, I focused on elevating call quality and enhancing the overall customer experience.
- In addition, I introduced a business goal-oriented Quality Assurance (QA) process to accurately assess the true QA scores for customer interactions. Furthermore, I diligently prepared comprehensive reports that succinctly summarized data analysis findings, providing valuable insights to key decision-makers regarding significant trends and patterns.
Lead- Training & Quality
COOLWINKS.COM
05.2019 - 10.2019
- I formulated and implemented robust quality assurance measures for our ongoing campaigns, ensuring high standards across the board. By meticulously monitoring calls and auditing emails, I provided timely feedback and actionable insights to improve performance.
- Furthermore, I was responsible for conducting soft skills training and facilitating refresher sessions to enhance the capabilities of our team members. Additionally, I prepared and delivered reports containing recommendations and alternatives to address existing and potential trouble areas, fostering a culture of continuous improvement within the organization.
Sr. Quality Analyst
URBAN-CLAP
12.2018 - 05.2019
- I engineered and implemented robust quality assurance measures tailored to our ongoing campaigns, ensuring excellence across operations. Through diligent call monitoring and email audits, I provided insightful feedback to enhance performance.
- Moreover, I orchestrated critical process refreshers and provided coaching sessions to bolster team proficiency. Additionally, I meticulously prepared and delivered reports containing actionable recommendations to tackle existing and potential challenges, fostering a culture of continuous improvement within the organization.
Quality Analyst
LENSKART
02.2015 - 12.2018
- I spearheaded the development and implementation of comprehensive quality assurance measures tailored to our ongoing campaigns, ensuring operational excellence. By conducting meticulous call monitoring and email audits, I provided valuable feedback to refine performance.
- Additionally, I facilitated critical process refreshers and offered coaching sessions to enhance team proficiency. Furthermore, I prepared and presented reports containing actionable recommendations and alternative strategies to effectively address current and potential challenges, fostering a culture of continual improvement within the organization.
Event Organizer
SHIV MOHAN EVENTS & WEDDING PLANNER
12.2012 - 12.2014
- I oversaw all aspects of event planning, design, and production, ensuring seamless project delivery within specified timelines. This encompassed organizing facilities and coordinating every detail, including décor, catering, entertainment, transportation, venue selection, guest lists, VIP arrangements, equipment, promotional materials, and more.
Education
Bachelor of Arts -
Himalayan University
Intermediate - undefined
NIOS Board
Matriculation - undefined
CBSE Board
Skills
MS office
People Management
AI Audits
Growth & Strategy
Project Management
Personal Information
- Father's Name: Mr. Sanjay Mehta
- Date of Birth: 08/27/92
- Gender: Male
- Marital Status: Married
Certification
Lean six sigma
Timeline
Sr. Manager Training & Quality – L & D
Virohan
01.2023 - Current
Lead- Training & Quality
COOLWINKS.COM
05.2019 - 10.2019
Manager Training & Quality
SPINNY.COM
02.2019 - 12.2023
Sr. Quality Analyst
URBAN-CLAP
12.2018 - 05.2019
Lean six sigma
08-2016
Quality Analyst
LENSKART
02.2015 - 12.2018
Event Organizer
SHIV MOHAN EVENTS & WEDDING PLANNER
12.2012 - 12.2014
Bachelor of Arts -
Himalayan University
Intermediate - undefined
NIOS Board
Matriculation - undefined
CBSE Board