Hi, I’m
Ashwani Negi
Manager- Analytics & Operations
Greater Noida,Uttar Pradesh
Summary
Innovative Leader consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in Quality, Compliance & legal troubleshooting, root cause analysis and corrective action implementation. Ready for any team or business need with strong process knowledge and natural leadership talents. Top-notch relationship-builder, articulate communicator and decisive manager with 8+ years of experience. Dedicated to enabling team members to exceed business targets. Knowledgeable about quality assurance standards, equipment operation and shipment management.
Overview
9
years of professional experience
Work History
Scan-Logic Tech Services Pvt. Ltd.Faridabad
Manager- Analytics & Operations
03.2023 - 08.2024
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Global Growth ArrevioFaridabad
Team Lead- Quality
02.2020 - 09.2022
Job overview
- Assigning daily employee tasks & monitoring activities to ensure timely completion of the given tasks.
- Evaluating employee skills and knowledge regularly, providing hands-on training and mentoring individuals.
- Organizing and editing training manuals, multimedia visual aids and other educational/information materials.
- Maintaining litigation docket, running investigation and preparing response for cases and incidents to know the root cause. Additionally, maintaining calendars for attorney meetings, noting deadlines for responsive pleadings, motions and other important deadlines.
- Prepared highly researched and articulated legal paperwork such as client onboarding, contracts, License, SOP, instruction material, lesson plans, Insurance and briefs.
- Enhancing regulatory, strategic and operational performance within required deadlines.
- Monitoring compliance with processes, policies, procedures and standards in regards to collections and client management, if needed making the required changes as per new government norms.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
- Managing the team's SLA, leaves, performance matrix, training for new tasks and promoted team work for better results.
Global Growth Arrevio Faridabad
Sr. Executive- Quality
09.2019 - 12.2019
Job overview
- Resolved quality problems, improved operations and provided exceptional client support.
- Identified and tracked defects with internal software and supported developers in resolving problems by completing additional tests.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state and local requirements, as well company's internal policies.
- Trained the new joiners about the process and helped them throughout in the beginning of their journey to get better results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Barclays Global Service Centre PVt. Ltd.Noida
Process Advisor
02.2018 - 08.2019
Job overview
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Contacted customers through inbound or outbound to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Prioritized initiatives to increase success rates of strategic projects.
- Conducted training and applied change management to achieve desired outcomes.
Unigates Services Pvt. Ltd.West Delhi
Sr. Sales Executive
12.2016 - 10.2017
Job overview
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked with customers to understand needs and provide best service.
- Tackled customer concerns and responded to inquiries within 24 hours to provide immediate issue resolution.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Unigates Services Pvt. Ltd.West Delhi
Sales Executive
06.2015 - 12.2016
Job overview
- Handling prospects clients via inbound and outbound calls.
- Worked with management team to ensure appropriate changes are made to enhance customer experience.
- Compiled operational data for operation team on a weekly and monthly basis.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Education
Amity UniversityNoida
BBA from Business Management
01.2019 - 12.2021
Lt. Col. Mehar Little Angels Sr. Sec. School Delhi
High School Diploma
06.2013 - 05.2015
New Creations Public School Delhi
High School Diploma
01.2003 - 06.2013
University Overview
- Graduated with 94% in Class
- Awarded Topper
Skills
Quality improvement leadership
Leading team operations
Team coaching
Quality control standards
Creative writing
Process evaluation and enhancement