Ashwani Ojha
Delhi
Summary
Experienced Content Specialist with over 5 years of expertise in Operations Analysis for Trust & Safety. Dedicated to enhancing user experiences by implementing policy and product improvements. Proven ability as a quick learner, adept at adapting to new strategies and initiatives. Seeking a challenging role in a reputable organization to further develop skills and knowledge, ultimately contributing as a valuable asset to the company.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Operations Analyst
ByteDance India Pvt. Ltd.
05.2024 - Current
- Review and audit the user generated data content of social media app with top-notch quality.
- Improve user experiences through policy and product enhancements.
- Assisting team as SME for assigning and maintaining tasks.
- Provide policy training to our vendor and overseas staffs.
- Create reports and conduct sessions to improve efficiency.
- Conducted workshops for trend analysis.
- Work adherence improvement.
- Root Cause Analysis on error cases.
- Conduct quality audits for the process and different vendor sites.
- Hosted calibrations to BOP site weekly.
Executive - Voice Auditor
Enhance Business Solutions Pvt Ltd
02.2019 - 03.2019
- Responsible for moderating content including voice and text.
- Prepare quality audit reports and maintain records of audit findings.
- Assist in updating quality scorecards and training materials.
Education
Master - Mass Communication
MAKHANLAL CHATURVEDI NATIONAL UNIVERSITY OF JOURNALISM AND COMMUNICATION
01.2016 - 01.2018
Bachelor - Political Science
DAYAL SINGH COLLEGE, DELHI UNIVERSITY
01.2013 - 01.2016
Skills
Process Improvement & Optimization
Leadership & Team Management
Quality Audits & RCA (Root Cause Analysis)
Policy Training & Compliance Management
Performance Monitoring & Feedback Delivery
Cross-Functional Collaboration
Decision Making
Effective Communication
Data Analysis & Reporting
Accomplishments
- Bytestyle Award, 04/01/20
- Summit Award, 05/01/21
- Rewards & Recognition, 04/01/22
- Guiding Star, 10/01/23
- Guiding Star, 04/01/24
Timeline
Operations Analyst
ByteDance India Pvt. Ltd.
05.2024 - Current
Executive - Voice Auditor
Enhance Business Solutions Pvt Ltd
02.2019 - 03.2019
Master - Mass Communication
MAKHANLAL CHATURVEDI NATIONAL UNIVERSITY OF JOURNALISM AND COMMUNICATION
01.2016 - 01.2018
Bachelor - Political Science
DAYAL SINGH COLLEGE, DELHI UNIVERSITY
01.2013 - 01.2016