ASHWANI SRIVASTAV
Lucknow
Summary
Industrious professional with advanced customer facing skills and committed to service excellence. Proven manager of people with measurable results in creating successful teams. Experienced and proactive Manager offering 12 years of progressive warehouse settings serving Retail & E-commerce needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Manager Operations
Innovative Retail Concepts Pvt Ltd
LUCKNOW
03.2021 - Current
- On Time Delivery Above 99%
- IBND- 0.05%
- Delivery Cost- As per CP
- Write Off- 0.10%
- Customer Complaints – Below 2%
- Stock Availability –Above 96%
- Inventory- Managing the Inventory of Rs 5cr with 9k assortment
- Building Capacities of Riders as per capacity plan to achieve the budget
- Maintain a healthy mix of BB and Third-party Riders to ensure all the orders are delivered in promised ETA
- Optimization of Express and Slot capacities to maintain the Rider Efficiency 12 Orders per Rider per day
- Oversees outsourced delivery partner with a view to optimize their capacities to building the business and reduction in overall delivery cost
- Ensuring correct roasters are in place to achieve the express commitment of serving in 0-90 Minutes
- Ensuring that correct inventory levels are maintained at stores level to deliver more than 99.50% customer fill rate
- Ensuring the sufficient pickers as per budget are placed in every store to ensure every order is picked within 2 Minutes
- To monitor & control daily expenses, Utility and consumable cost, Fuel costs, Rider costs through effective tracking
- Regular Inventory and Process audits at the stores to ensure the stock availability and process adherence at store
- Responsible for the P&L of store
- Coordination with other functions like HR , Admin , Projects , B&M , Transport , IT and DC for smooth operations
- Ensuring Quality and Quantity checks at the time of order dispatch, on time delivery to minimize customer complaints
- Tracking Pickers, Receivers and Riders efficiency through various reports and take the corrective measures.
Assistant Store Manager
Reliance Retail Ltd
06.2019 - 03.2021
Store Manager
Bigbasket.com
10.2015 - 02.2019
Assistant Store Manager
Airplaza Retail Holdings Pvt Ltd
Varanasi
10.2013 - 06.2015
Department Manager
Bharti Retail Ltd
Agra
10.2010 - 10.2013
Education
BA - Travel Management
Dr. Bhim Rao University
Skills
- Business strategy
- Team leadership
- Issue and conflict resolution
- Team motivation
- Revenue growth
- Business administration
- Time management
Accomplishments
- Offering experience of over 10+ years across the Retail Operations and Business Development Executive.
- Improved Customer Metrics reviews by successfully handling customer complaints and implementing monthly staff training. Customer Complaints- 1.54%.
- Recognized by management for EVAN projects delivering outstanding numbers. City Cost per Order is Rs 45, lowest in Pan India
- Increased (Jan 23 to July 23) company profits by 2.53% through cost optimization in DC and Last mile Operations.
Personal Information
Date of Birth: 02/01/86
Timeline
Manager Operations
Innovative Retail Concepts Pvt Ltd
03.2021 - Current
Assistant Store Manager
Reliance Retail Ltd
06.2019 - 03.2021
Store Manager
Bigbasket.com
10.2015 - 02.2019
Assistant Store Manager
Airplaza Retail Holdings Pvt Ltd
10.2013 - 06.2015
Department Manager
Bharti Retail Ltd
10.2010 - 10.2013
BA - Travel Management
Dr. Bhim Rao University
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