SANDEEP SRIVASTAVA

• Managing one of the biggest Currency Chest Pan India in ICICI Bank with CBL of INR 4500 Cr
• Managing cash supply & holdings of linked 109 Branches
• Managing ATM replenishment of linked 350 ATMS in Central & Eastern UP
• Implementation of clean note policy
• Facilitating Currency Exchange Counter at Branches /Malls/Markets as er Note refund rule of RBI
• Training of branches on identification of FICN and adjudication of mutilated notes
• Engagement with RRBs and other agencies for cash offload opportunities

• Clearing activity of four locations & in vicinity outstation branches
• Account Opening support function for linked branches
• Provided resolution & effectively handled Customer service request & Escalations for UP Operations
• Collaborating and supporting branches across North India for Training, MIS & Cross-Functional engagements.
• Initiated Sales through Smile for Cross Selling.

Responsible for managing Webtrade Account opening team, Account Servicing ,Transactions

KEY RESPONSIBILITIES:

• Driven operational performance through strategic planning, flawless execution and consistent feedback approach.

• Overseen the day-to-day operations; provides guidance and participates in daily operational and bank activities to achieve customer service and business growth.

• Developed and maintained effective business relationships with customers, employees and business partners.

• Responsible for liaison with spoke RPCs for account servicing processing through ERPC mode.

• Collaboratively supported intra functions to manage various activities like salary etc.

• Provided support to the sales personnel and provided operational execution of sales and other marketing initiatives.

• Developed new processes to ensure efficient working of systems within timeline.