Account Security and Customer Support Specialist
Ttec
07.2022 - 06.2024
Hi, I’m
ASHWANI PRATAP SINGH
Account Security & Customer Support Specialist
Delhi,DL
Summary
Seeking opportunities to secure a position where I can effectively contribute my skills for the growth of the organization. Motivated to enhance knowledge and skills through projects and work experience, ultimately gaining valuable management skills and practical knowledge. Eager to share experience and efforts in the industry, ensuring a positive impact on the organization's success.
Work History
Ttec
Account Security and Customer Support Specialist
07.2022 - 06.2024
Job overview
- Worked in a specific department "Account Takeover" and developed a new system with teammates to enhance the security of the customer account.
- Provided timely assistance to customers via email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
modaGin.com
Social Media Manager
02.2020 - 05.2022
Job overview
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Local Event Planning Company
Event Planner
04.2015 - 01.2017
Job overview
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
- Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
Education
U.P. Board
10th
U.P. Board
12th
C.S.J.M University
BSc
Skills
Positive attitude
Professional Efficiencies
- Soft spoken, debonair and disciplined
- Pleasing personality
- Efficient in sorting out instantaneously all kinds of service and products related complaints of the customers
- Adapting expertise with the changing environment
- Diligent, target-centric and result-oriented
- A good team player as well as a best team leader
- Strong interpersonal, communication, organization and follow-through skills
- Extensive knowledge of computer and software
Other Qualifications
- Dance training from Lewis' dance center.
- Singing training from Sahitya Kala Academy.
Timeline
Social Media Manager
modaGin.com
02.2020 - 05.2022
Event Planner
Local Event Planning Company
04.2015 - 01.2017
U.P. Board
12th
01.2013
C.S.J.M University
BSc
01.2016
U.P. Board
10th
01.2010
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