Ashwanth Nair
Senior Operations Representative
Pune,Maharashtra
Summary
Enthusiastic Senior Ops Representative with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Senior Operations Representative
Concentrix
Pune
04.2025 - Current
- Coordinated cross-departmental efforts to resolve complex customer issues swiftly.
- Advised operational teams on ways to improve customer care, uplifting service standards and achieving customer needs.
- Handled escalated queries from customers, brought about swift resolutions.
- Developed a thorough understanding of industry trends, tailored service offerings accordingly.
- Maintained extensive knowledge of company products and services to provide accurate information to clients.
Analyst
EClerx Services
Pune
12.2023 - 01.2025
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Prioritised tasks effectively for efficient resolution of customer concerns.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Assisted in hardware maintenance and upgrades, ensuring optimum performance levels.
Operations Representative
Concentrix
Pune
03.2022 - 10.2022
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Investigated recurring problems using root cause analysis techniques, improved overall system stability.
- Solved complex technical issues by providing high-quality server support.
- Streamlined company's digital workflow by deploying efficient automated tasks on servers.
- Documented standard operating procedures for routine server maintenance tasks, facilitated streamlined operations.
- Monitored server health, ensuring optimal functionality at all times.
Education
Master of Computer Application - Information Technology
Mangalayatan University
Pune, Maharashtra - India 02.2023 -
Bachelor of Computer Applications - Computer Applications
Indira College of Commerce and Science
Pune, Maharashtra - India 02.2017 - 05.2020
Skills
Security protocols implementation
Operating systems expertise
Adaptable to new technologies
Service level agreement adherence
IT service management knowledge
Installing computer networks
Server maintenance
Critical analysis
Compliance understanding
Technical proficiency
Languages
English
Advanced (C1)
Hindi
Proficient (C2)
Marathi
Proficient (C2)
Malayalam
Proficient (C2)
Accomplishments
Awarded Best Employee of the Year at eClerx in recognition of exceptional performance, consistent achievement of targets, and contribution to process improvements and team success.
Interests
Playing Football
Certification
EF Set Certificate
Software
Python
Power Bi
SQL
Tableau
Timeline
Senior Operations Representative
Concentrix
04.2025 - Current
Deloitte - Technology Job Simulations
12-2024
Introduction to Computer and Computer Systems
05-2024
Analyst
EClerx Services
12.2023 - 01.2025
EF Set Certificate
12-2023
Data Analyst
12-2023
Master of Computer Application - Information Technology
Mangalayatan University
02.2023 -
Operations Representative
Concentrix
03.2022 - 10.2022
Bachelor of Computer Applications - Computer Applications
Indira College of Commerce and Science
02.2017 - 05.2020