Hi, I’m
Ashwath. R
Operations Manager
Chennai
Summary
Self-starting Operations Manager offering high-level experience in supervision of manual operations, program & risk management . Successfully introduced lean manufacturing to increase productivity and cut costs of completion. Well organised, attentive to detail and vigilant in managing multiple priorities with a positive attitude. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
years of professional experience
6
years of post-secondary education
2
Languages
Work History
Amazon Development CentreChennai
Operations Manager (Amazon Music)
10.2022 - Current
Job overview
- Owns the day-to-day operations for a team size of 91 HC and manages 32+ workflows for Amazon Music. This includes managing 4 People managers and 9 Team Leads.
- Owns and manages the Single threaded team responsible for quality improvements, employee relations & engagement along with 2 People managers and 3 Subject Matter experts.
- In 2022, drove the team to complete 32 Kaizen projects resulting in an annualized save equivalent to $ 322k
- Partnered with stakeholders & finance owners and onboarded 5 new businesses within Music, owned the capacity & OPEX planning.
Amazon Development CentreChennai
Team Manager (Price Monitoring & Amazon Music)
10.2019 - 10.2022
Job overview
- Responsibility encompassed from team management, SOP redefining and benchmark pricing of Kindle E-books.
- Worked closely with the Vendor Managers, Stakeholders & Support team to ensure program solutions are delivered on time, to specifications and within forecast
- Drive stakeholder communication and act as a liaison between the vendors and the operations team
- Onboarding Publishers and vendors to scale up the catalog selection.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Used strong analytical and problem-solving skills to develop effective automated solutions for challenging situations yielding an annualized save of $ 256K.
Amazon Development CentreChennai
Process Lead (Price Monitoring)
08.2018 - 09.2019
Job overview
- Study customer requirements, gather functional and non-functional requirements and propose relevant solutions that meet customer requirements
- Prepare Competitive Price Monitoring business Metrics to identify pricing gaps.
- Identify Root Causes of Selection and Pricing Gaps.
- Developed automated solutions by working with the engineering team and drove efficiency related projects to increase production by 35%.
Amazon Development Centre
Sr. Catalog Associate (Alexa Data Services)
04.2017 - 07.2018
Job overview
- Report on resource call everyday regarding volume updates, availability & requirement of FTE’s, which in turn help for effective utilization of FTE across processes based on volumes
- Conduct calibration sessions every week to cascade the plan of work & process updates
- Review process flowcharts, report process deviations to stake holders, seek approval & ensure
- Standard Operating Procedure is followed
- Attend weekly call with US Counterpart, escalate the queries relating to process & convey the updates to the team, documentation of updates & process controls etc.
Amazon Development Centre
Catalog Associate (Kindle Content Quality)
01.2015 - 04.2017
Job overview
- Achieve the team’s goals on productivity, efficiency, utilization & cross training
- Provide process training to new staff & raise necessary access for applications
- Continuously develop Self Knowledge in the process and impart the same to the team
- Preparing production and defect reports
- Identify bugs and prepare test cases to fix the issues.
Education
PONDICHERRY UNIVERSITYChennai
MBA from Human Resource Management
05.2015 - 05.2017
ANNA UNIVERSITYChennai
B.TECH from IT
04.2009 - 04.2013
Skills
Risk analysis and management
Timeline
Operations Manager (Amazon Music)
Amazon Development Centre
10.2022 - Current
Team Manager (Price Monitoring & Amazon Music)
Amazon Development Centre
10.2019 - 10.2022
Process Lead (Price Monitoring)
Amazon Development Centre
08.2018 - 09.2019
Sr. Catalog Associate (Alexa Data Services)
Amazon Development Centre
04.2017 - 07.2018
PONDICHERRY UNIVERSITY
MBA from Human Resource Management
05.2015 - 05.2017
Catalog Associate (Kindle Content Quality)
Amazon Development Centre
01.2015 - 04.2017
ANNA UNIVERSITY
B.TECH from IT
04.2009 - 04.2013
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