Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Personal Information
Certification
Languages
References
Timeline
Generic

Ashwathi Aravindakshan Nair

Bangalore

Summary

Dynamic and results-driven operations leader with over 15 years of success across Investment Banking, Technology, and Professional Services sectors. Expertise in Operations Management, Change Management, Risk Mitigation, and Strategic Project Delivery. Adept at steering cross-functional teams, implementing scalable processes, and driving business transformation initiatives. Proficient at building global stakeholder relationships, ensuring regulatory compliance, and leveraging data-driven insights for decision-making. Committed to continuous improvement, innovation, and operational excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Associate Manager, Branding Marketing & Communications

Ernst & Young LLP
06.2022 - Current
  • Spearheading project management for multiple global campaigns within the team.
  • Managing budgets, preparing forecasts, and overseeing expenses to ensure financial discipline.
  • Generating impact reports through data analysis and supporting program leaders in performance measurement.
  • Enhancing process understanding and discipline across the team to drive efficiency and innovation.
  • Collaborating with global and regional teams for process improvements and managing business continuity plans.
  • Regularly updating senior management on business-as-usual (BAU) activities and strategic initiatives.

Associate Manager, CT- Managed Services Delivery

Ernst & Young LLP
05.2020 - 06.2022
  • Managed service lines for Indirect Tax and Statutory Reporting, leading a team of 19 professionals.
  • Implemented a Quality framework to ensure consistent achievement of quality standards.
  • Conducted monthly reporting on KPIs, KRIs, and process performance to senior management.
  • Led multiple transition/transformation projects, setting new SLA standards for operational areas.
  • Oversaw budget and expense management, performance reviews, and resource realignment.

Manager, SQX Operations – Prime Videos

Amazon India Pvt. Ltd.
02.2020 - 06.2020
  • Manager at Prime Videos Content, Quality and Experience Team which focuses on increasing selection, maintaining quality, and providing operational support for business teams.
  • Managed a team with 15-20 team size which supports quality check of titles across different languages.
  • Owner of program specific goals around SLA, quality, and productivity.
  • Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
  • Work with product and technical teams to build and improve the tools and technology to support the process.
  • Manages people performance and support career growth.
  • Responsible for identifying customer impacting issues, finding, and implementing solutions.
  • Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issue etc.
  • Participate in hiring and grooming leadership talent pipeline.
  • Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.
  • Achieving program level goals irrespective of external dependencies.
  • Ensure effective utilization of resources to drive high team efficiency.

Assistant Manager of Operations

BNY Mellon Operations (India) Pvt. Ltd.
Pune
07.2009 - 01.2020
  • Have been associated with multiple teams during the tenure – Corporate Trust, Cash Investigation Team, Cash reconciliation, US Transfer Agency- Quality Assurance and Correspondence.
  • Managed teams with a total team strength of 35 FTEs, including 3 Team Leaders.
  • Migrated 2 processes to different locations within India and set a new process from inception.
  • Setting improved SLA standards for various operational areas and ensuring a high-quality customer experience.
  • Budgeting and expense management for the team.
  • Recruiting, training, leading and monitoring performance of the team members for maintaining excellence in operations.
  • Performance management- including goal setting, development planning and periodic performance reviews.
  • Regular FTE analysis, knowledge transfer, solution and designing, internal realignment.
  • Evaluating effectiveness of training and development programs; formulating or reviewing training strategy and determining appropriate instructional methodologies and formats.
  • Identify risks in the process and implement effective controls.
  • Developing & Implementing business continuity strategy with regards to disaster recovery.

Accounts Executive

Aqua clean services Pvt. Ltd.
04.2006 - 03.2007
  • To input the daily transactions in Tally.
  • Looking after the banking transactions.
  • To calculate the monthly salary, bonus and other encashment of the employees.

Education

Certification in Project Management Program -

PMI
05.2025

MBA - Finance

International Institute of Management Studies
Pune
01.2009

B. Com - Taxation

Calicut University
Kerala
01.2006

Skills

  • Proficient in MS Office (Outlook, PowerPoint, Excel, Word, Access, Project)
  • Advanced knowledge of SAP
  • Advanced knowledge of Bloomberg
  • Advanced knowledge of rating agencies
  • Trained in Six Sigma
  • Trained in Lean
  • Trained in Change Management
  • Project management
  • Team leadership
  • Process improvement
  • Operations management
  • Business planning

Accomplishments

  • Successfully completed ERP migration projects and launched new products within EY.
  • Migrated critical processes between locations for BNY Mellon, enhancing operational efficiency.

Hobbies and Interests

  • Listening to music
  • Reading
  • Gardening

Personal Information

  • Date of Birth: 07/11/85
  • Marital Status: Married

Certification

  • AI, Business and Future of work
  • Introduction to Artificial Intelligence
  • Lean and Sig Sigma Awareness
  • Chat GPT for Beginers
  • Business Implications of AI
  • AI for everyone

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Associate Manager, Branding Marketing & Communications

Ernst & Young LLP
06.2022 - Current

Associate Manager, CT- Managed Services Delivery

Ernst & Young LLP
05.2020 - 06.2022

Manager, SQX Operations – Prime Videos

Amazon India Pvt. Ltd.
02.2020 - 06.2020

Assistant Manager of Operations

BNY Mellon Operations (India) Pvt. Ltd.
07.2009 - 01.2020

Accounts Executive

Aqua clean services Pvt. Ltd.
04.2006 - 03.2007

Certification in Project Management Program -

PMI

MBA - Finance

International Institute of Management Studies

B. Com - Taxation

Calicut University

Similar Profiles

CREATE PROFILE
Ashwathi Aravindakshan Nair