Ashwatsai Ganesan Iyer

• AVP - Business Development | Magnus Medi
• Work with the International business development team focusing on NCI Nagpur and Jupiter Hospitals (Thane & Pune), specializing in B2B services for medical value travel (MVT) partners referring patients to India for treatment.
• Primary focus is building strong partnerships, driving business growth, and expanding market presence across both hospital networks.
  
  Sales Head – International Patient Services | National Cancer Institute (NCI)
  
• Lead international patient services and corporate partnerships, positioning NCI as a premier destination for oncology care among international patients, particularly from Africa, the Middle East, and Southeast Asia.
• Key responsibilities include:
• Strategic Business Development: Formulating and executing strategies to attract and retain international patients while enhancing NCI's global footprint
• Market Expansion: Identifying and penetrating new markets through targeted outreach and partnerships
• Partnership Management: Establishing relationships with international insurance providers and healthcare facilitators to streamline patient referrals
• Patient Experience Enhancement: Collaborating with multidisciplinary teams to ensure seamless, culturally sensitive experiences for international patients
  
  International Sales & Patient Services Representative | Jupiter Hospitals (East Africa Region)
• Represent Jupiter Hospitals, India for international sales and patient services across the East Africa region, managing the same strategic business development, market expansion, and partnership management responsibilities as NCI.
• Focus on building Jupiter's presence and patient referral networks in East African markets.

• Optimized Business Development: Developed and refined strategies aligned with company targets, product specifications, market insights, and budget constraints.
• Team Leadership: Led a seven-member team, fostering a collaborative environment that drove sales growth, innovation, and creativity.
• Continuous Improvement: Championed organizational innovation, embracing out-of-the-box thinking to enhance processes and outcomes.
• Sales & Vendor Management: Successfully managed D2C sales and vendor relationships.
• Digital Asset Management: Created and managed digital media assets within allocated budgets.

Apr '22 to Dec '24

Head of operations and MVT core business team

• Collaborated with executive leadership on strategic planning initiatives to drive business growth (15% YoY growth)
• Analyzed financial performance metrics and made data-driven decisions to optimize outcomes and strategies
• Designed Standard Operating Procedures (SOPs) for the medical tourism vertical, ensuring seamless operational flow and enhancing client experience.
• Bridged relationships with leading hospitals across India and abroad, establishing partnerships to provide high-quality healthcare solutions to international patients.
• Facilitated a seamless experience for medical tourism (MVT) patients, coordinating their healthcare needs, travel arrangements, and hospital stays, leading to increased patient satisfaction and repeat business.
• Managed and collaborated multiple portfolios with cross-functional teams including tech development, marketing, sales, product development, and finance to align strategies and execution plans.

Business Dev & Operations Manager | Apr '21 to Mar '22

• Onboarded 100+ clients, generating a revenue of INR 6L+
• Conducted regular performance reviews, identifying areas for improvement and developing strategic action plans to address them.
• Supervised operations staff and ensured employees are compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.

Customer Service Specialist | Aug '20 - Mar '21

• Handled escalation calls, finding resolutions that satisfied both the company's and the customer's needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Increased customer retention rates by exhibiting problem-solving skills and personalized solutions.
• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.

• Developed the idea and vision for Bon Pupitite, a hyper-local fresh pet food manufacturing and delivery startup based in Mumbai.
• Established and scaled operations, creating a robust business model catering to the unique dietary needs of pets with fresh, healthy food options.
• Designed and curated a proprietary menu that serves as the product's USP differentiating Bon Pupetite in the competitive pet food market.
• Built and maintained an efficient supply chain, from sourcing fresh ingredients to delivering the final product to customers' doorsteps.
• Fostered strong relationships with pet owners, pet shops, veterinarians,pet boarding facilities, ensuring high levels of customer satisfaction and loyalty through personalized service and consistent product quality.
• Implemented innovative marketing strategies to build brand awareness and engage the local pet owner community, driving growth and brand loyalty.
• Recruited, trained, and managed the core team
• Streamlined operations to optimize efficiency and reduce costs, ensuring sustainable growth for the business.

Manager of Operations & Business, Design2Production (Family-Owned Printing Press Agency)

• Operational Leadership: Led day-to-day operations, ensuring efficient production and high-quality print outputs.
• Business Development: Managed client relations and strategic planning to drive business growth.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Transition Management: Successfully navigated the complex process of winding down the business following a significant personal transition, demonstrating resilience and strategic decision-making.

• Conducted VLCC ship operations as directed by CO
• Ensured compliance with maritime regulations, maintaining a safe and secure working environment on board
• Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations
• Worked alongside cargo team to conduct safe loading and unloading operations