Ashwatsai Ganesan Iyer

• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Managed a team of digital professionals, fostering a collaborative environment that encouraged creativity and innovation.
• Championed continuous improvement within the organization by embracing innovation and out-of-the-box thinking.
• Managed D2C sales and vendor management

Apr '22 to Present

Head of operations and MVT core business team

• Collaborated with executive leadership on strategic planning initiatives to drive business growth (15% YoY growth)
• Analyzed financial performance metrics and made data-driven decisions to optimize outcomes and strategies
• Designed Standard Operating Procedures (SOPs) for the medical tourism vertical, ensuring seamless operational flow and enhancing client experience.
• Bridged relationships with leading hospitals across India and abroad, establishing partnerships to provide high-quality healthcare solutions to international patients.
• Facilitated a seamless experience for medical tourism (MVT) patients, coordinating their healthcare needs, travel arrangements, and hospital stays, leading to increased patient satisfaction and repeat business.
• Managed and collaborated multiple portfolios with cross-functional teams including tech development, marketing, sales, product development, and finance to align strategies and execution plans.
  

Business Dev & Operations Manager | Apr '21 to Mar '22

• Onboarded 100+ clients, generating a revenue of INR 6L+
• Conducted regular performance reviews, identifying areas for improvement and developing strategic action plans to address them.
• Supervised operations staff and ensured employees are compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.

Customer Service Specialist | Aug '20 - Mar '21

• Handled escalation calls, finding resolutions that satisfied both the company's and the customer's needs.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Increased customer retention rates by exhibiting problem-solving skills and personalized solutions.

• Developed the idea and vision for Bon Pupitite, a hyper-local fresh pet food manufacturing and delivery startup based in Mumbai.
• Established and scaled operations, creating a robust business model catering to the unique dietary needs of pets with fresh, healthy food options.
• Designed and curated a proprietary menu that serves as the product's USP differentiating Bon Pupetite in the competitive pet food market.
• Built and maintained an efficient supply chain, from sourcing fresh ingredients to delivering the final product to customers' doorsteps.
• Fostered strong relationships with pet owners, pet shops, veterinarians,pet boarding facilities, ensuring high levels of customer satisfaction and loyalty through personalized service and consistent product quality.
• Implemented innovative marketing strategies to build brand awareness and engage the local pet owner community, driving growth and brand loyalty.
• Recruited, trained, and managed the core team
• Streamlined operations to optimize efficiency and reduce costs, ensuring sustainable growth for the business.

• Conducted VLCC ship operations as directed by CO
• Ensured compliance with maritime regulations, maintaining a safe and secure working environment on board
• Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations
• Worked alongside cargo team to conduct safe loading and unloading operations